Johnattan Mejia

Experience

• 

  AMOVIT

  Mar 2011 - Aug 2013

  Customer Service Representative

  A Customer Service Representative assists customers by offering helpful information, addressing inquiries, and handling complaints with prompt responsiveness.

• 

  Convergys

  Dec 2014 - Oct 2017

  An order entry specialist is a professional dedicated to high-volume data entry, ensuring accurate and timely creation of work orders for the production staff. A Customer Service Representative assists customers by offering helpful information, addressing inquiries, and handling complaints with prompt responsiveness.

  • Order Entry Specialist

    Sept 2015 - Oct 2017

  • Customer Service Specialist

    Dec 2014 - Sept 2015
• 

  Conduent

  Feb 2018 - Feb 2019

  Customer Service Specialist

  A Customer Service Representative assists customers by offering helpful information, addressing inquiries, and handling complaints with prompt responsiveness.

• 

  Continuum Global Solutions

  Feb 2019 - Mar 2023

  As the Customer Care Coach/Trainer, your main tasks include developing, monitoring, and analyzing scoring metrics across communication channels like phone calls, email, and online chat. Set performance goals for both the department and individuals in each channel, collaborating with representatives to ensure these goals are achieved. Subject Matter Experts (SMEs) play a crucial role as invaluable information resources in a customer call center. They serve as the primary contacts for detailed information on products, services, policies, quality, marketing, call center technology, and various other aspects. Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how to use the product. A quality assurance specialist ensures that the final product observes the company's quality standards. A Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. A Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints

  • Customer Service Trainer

    Aug 2022 - Mar 2023

  • Subject Matter Expert (SME)

    Dec 2021 - Dec 2022

  • Technical Support (Tech Support) SME

    Nov 2020 - Dec 2021

  • Quality Assurance Specialist Intern

    Aug 2020 - Dec 2020

  • (WAH)Customer Service Specialist and Dealer Support

    Mar 2020 - Aug 2020

  • Bilingual Customer Service Specialist

    Feb 2019 - Mar 2020
• 

  Thryv

  Jan 2023 - Sept 2023

  Senior Thryv Specialist

  Offer assistance to small business owners, guiding them through each step of software management until they attain an expert level of proficiency.

• 

  Valentinas Entertainment

  Feb 2023 - now

  Virtual Assistant

  A virtual assistant is a person who assist users with various tasks, such as scheduling appointments, providing information, setting reminders, and answering questions.

• 

  Concentrix

  Oct 2023 - Apr 2024

  Senior Customer Support Specialist
• 

  Clases de Ingles con Misael

  Mar 2024 - now

  English Teacher