Phillip Bennett

Experience

• 

  Regatta Ltd

  Feb 1987 - Aug 1996

  Warehouse Manager

  Gained valuable experience in understanding the importance of sales and operational planning and delivering on SLA's and KPI's. This experience has proven extremely valuable when agreeing new customer agreements and setting service expectations.

• 

  The Regatta Group

  Jan 1996 - now

  Working closely with divisional Sales Directors to develop and execute Business Plans. Overseeing the day-to-day operations of the organization. Setting goals and objectives, developing and implementing policies and procedures, and monitoring progress towards achieving organizational goals.Motivating, coaching, and managing teams, to deliver service excellence Developed a skills hierarchy within the team to support the complex requirements of individual customers ensuring the teams were trained and up to date with current industry working practices.

  • International Customer Service Manager

    Jan 2008 - now

  • Customer Service Manager

    Jan 1996 - Jan 2008