Ashish Samuel

Experience

• 

  Tata Consultancy Services

  Mar 2014 - May 2022

  Used ITIL best practices to support affected business units by managing, directing, coordinating, and communicating across multiple technical and non-technical teams which included application, infrastructure, third-party suppliers, and business units. Successfully implemented and executed Major incident management processes including ownership, escalation, communication, and restoration of services all while taking down scribe notes and issuing communications to the business stakeholders via SMS and Service bulletins every hour when necessary. Prepared Post incident review(PIR) documents and drove the problem management review meetings to ensure the determination of root causes. In the interim, was also the lead of a 33-member Command Centre operations team which involved batch management and the overall monitoring of all the critical configuration items in the estate Show less

  • Critical / Major Incident Manager- WallGreens Boots Alliance

    Nov 2018 - May 2022

  • Service Management Lead- Ameriprise Financials

    Jun 2015 - Oct 2018

  • Support Executive - Common Wealth Bank of Australia

    Mar 2014 - May 2015
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  Kyndryl

  May 2022 - Apr 2023

  In charge of a 24-member Application team and the service management team along with delivering Branch support for the small financing bank. Parallelly managed small and large projects related to ITSM delivery improvement and created, maintained, and followed policies to improve internal services. I was also involved in establishing policies, procedures, and standards to ensure consistent, high-quality delivery of service management. In addition, I was also involved in the SLA management for the whole account consistently maintaining no breaches for multiple quarters in a row Show less

  • Regional Lead - South India

    May 2022 - Apr 2023

  • Service Management Lead - Suryoday Small Finance Bank

    May 2022 - Nov 2022