Keaton Malcom

Experience

• 

  Harvest to House

  May 2016 - Sept 2016

  Logistics Coordinator Internship

  Routed a small transportation fleet to efficiently make 200 weekly deliveries, meeting on time delivery goals and maintaining product quality assurance.Worked with a team to improve company culture, business practices, and reduce costs.Managed cold storage and inventory levels.

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  Walmart Distribution Center

  Nov 2016 - Feb 2017

  Non-conveyable Order Filler

  Maintained quality and production service levels to meet daily and weekly objectives.Loaded and wrapped pallets, applied shipping labels, and loaded freight into trailers.Operated power lift equipment to move, store, load, and unload merchandise.Notified management regarding product quality, safety concerns, and sanitation issues.

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  Ryder Supply Chain Solutions

  Feb 2017 - Nov 2017

  Shipment Management Coordinator

  Worked on a large team for a new account launch for a high priority customer in a fast paced, demanding environment.Continuously contact carriers to cover, recover, and track all shipments.Improved business processes for the inbound and LTL shipments resulting in multiple hours saved each day.Managed main account inbox solving carrier and customer issues efficiently.Built and managed expedited LTL and truckload shipments to ensure customer's production was not halted.Managed a small, dedicated fleet and contacted and negotiated with carriers/brokers to ensure rates remain competitive. Show less

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  NT Logistics

  Nov 2017 - Oct 2021

  Logistics Coordinator/Account Manager

  Individually managed multiple truckload accounts with customers annual spend ranging from $10,000,000 to $500,000Worked with warehouse personnel and suppliers to schedule between 100-200 loads weekly, resolving carrier issues, and meeting customers expedite requests.Maintained OS&D records and any applicable regulatory reporting.Coordinated dispatching and routing of dedicated fleet to accomplish daily and weekly routing requirements.Created excellent working relationships with customers by efficiently handling inquiries and complaints concerning shipment deliveries, inventory levels, and all other issues.Improved previous business practices resulting in approximately 5% increase in profit margin on largest dedicated truckload account.Primary contact for dedicated team to resolve all issues during non-business hours. Show less

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  Ryder Supply Chain Solutions

  Oct 2021 - now

  Develop reports through Power BI and Alteryx by understanding business needs, interpreting the integrated customer data, and translating data into usable visualizations to drive business decisions.Automate reports to allow self-serve customer access and schedule/maintain automated daily, weekly, and monthly emailed reports.Build and manage reports that scale customer service levels, carrier service levels, financial data, and shipment data to ensure customer is meeting or exceeding their service goals.Provide customers with specific advanced metrics through Power BI reporting to show supply chain inefficiencies and recommend improvements to lower costs.Engage the business, evaluating their needs and ad-hoc requests to prioritize product efforts to create new innovative solutions.Propose and manage business solutions through research, testing, implementation, and reporting to show clients measurable cost savings.Enhance data maturity and integration to standardize the core value add functionality enabling a multiplier effect through the use of Alteryx, SQL databases, and Power BI.Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands. Show less Manage multiple client accounts that include tariffs, business rules, and optimization plans.Create and maintain account specific process documents & Metrics.Create and maintain carrier tariffs (rate contracts) and transit matrix.Act as consultant for Internal & External clients on database configuration opportunities related to assigned accounts.Issue resolution within JDA/Blue Yonder.Identify/Implement continuous process improvements: Systematic Automation and Business Rule adjustments which can positively impact the overall client solution.Identify opportunities within JDA/Blue Yonder that are not currently utilized and test/determine how the functions can be used on future client solutions.Build and manage automation processes mainly using Alteryx workflows that cut down on employee manual work and Alteryx team’s assistance.Run detailed month-end reporting processes to provide every customers monthly spend and highlight inefficiencies in their current solution. Show less

  • Data Analyst & Logistics Manager

    Jan 2024 - now

  • Advanced Application Analyst

    Sept 2023 - Jan 2024

  • Application Analyst II

    Oct 2021 - Sept 2023