
Briana Shaw
Department Customer Service

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About me
HR Professional | Veteran Spouse
Education

James Madison University
-Bachelor's degree Psychology
University of Phoenix
-Master's degree Industrial and Organizational Psychology
Northern Virginia Community College
-Associate of Science (A.S.) Psychology
Experience

Wegmans Food Markets
Apr 2008 - Jan 2015Department Customer Service
The Fresh Market
Aug 2015 - Aug 2016Assistant Department Manager
Fiero Mexican Grill
Aug 2016 - Jan 2018Restaurant Supervisor
Wegmans Food Markets
Feb 2018 - Jan 2020Department Team Leader*Successfully led two product initiatives to increase department sales, leading the region in sales.*Assisted department manager in achieving department objectives, and ensuring compliance with company policies and local regulations.*Managed a team of 40-plus employees across 3 sub-departments, promoting a positive and productive work environment.*Led employee training and development initiatives, conducting coaching sessions and yearly performance reviews.*Trained new and current employees to maintain product consistency, creating performance plans for team members as needed.*Conducted daily product inventory, analyzing data in the company database to ensure optimal stock levels.*Utilized historical sales data to make data-driven decisions, maximizing departmental performance.*Implemented and maintained employee forecasting, staffing, and scheduling using HRIS Workday.*Enforced company standards in product offerings and performance management to enhance customer satisfaction.*Participated in employee relations through appreciation activities, fostering a cohesive and motivated team. Show less

Columbia Pike Animal Hospital and Emergency Center
Jan 2020 - Mar 2020Human Resources Coordinator (Generalist)
Town & Country Animal Hospital
Sept 2020 - Nov 2021Human Resources Recruiter*Supported two animal hospitals and 200 employees, collaborating with hospital management to determine staffing needs.*Assisted Human Resources Director in various functional areas of human resources.*Managed applicant tracking systems (ATS) and maintained external systems, to source and attract candidates.*Oversaw 5-10 open requisitions and 30-40 open positions, conducting applicant interviews and background checks.*Led the onboarding process for new hires and managed the employee referral tracking program.*Conducted weekly new hire orientation via Zoom video application, ensuring a smooth transition for new employees.*Aligned staff training with company standards, policies, and regulations.*Maintained accurate and appropriate employee documentation, advocating for company values and fair practices.*Ensured company compliance with I-9 documentation, following state guidelines for clinical license verification. Show less

Amedisys
Nov 2021 - nowTalent Acquisition Operations Specialist*Serves as the first point of contact for candidates, increasing engagement by providing updates and addressing inquiries promptly and professionally.*Manages applicant data and onboarding processes across 9 states using the ICIMS system, providing seamless candidate tracking and document management.*Monitors and reviews new hire background check reports and I-9 forms *Reports weekly key metrics. *Collaborates closely with hiring managers and recruiters to identify opportunities for enhancing onboarding and orientation processes, resulting in improved time management during the first-day tasks.*Prepares new hires for orientation by providing detailed new hire tasks, ensuring a smooth transition into their new roles.*Conducts audits to collect all required documents, maintaining compliance with company, state, and federal laws and regulations.*Assists in monthly office manager training for new managers, contributing valuable insights into talent acquisition processes. Show less
Licenses & Certifications
- View certificate

Human Resources: Strategic Workforce Planning
LinkedInOct 2022 - View certificate

Recruiting Foundations
LinkedInOct 2022 - View certificate

Motivating and Engaging Employees
LinkedInOct 2022 - View certificate

Leading and Motivating People with Different Personalities
LinkedInOct 2022
Languages
- enEnglish
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