YOUSEF A. ABU NASSAR . PMP® ( PMI-ACP) ,ITIL®v4

Experience

• 

  Capital Hills

  Apr 2013 - Aug 2013

  Telecom Engineer

  • Engineer dispatcher, Team leader, network expansion , Coverage Enhancement .• Microwave alignment , Hardware and software configuration for base Transceiver Station (BTS).• BTS updating ,upgrade the BTS from 2nd Generation to 4th Generation , Maintenance and BTS installation.• telecom engineer ( End to End testing ) ( Node to Node testing ) , LTE 1800 - 2300 ( 4G ) installation and configuration.• Installation, configuration &upgrading of different types of Ericsson TN & RBS 2000,3000,6000.• Conducting MW, 2G, and 3G MDTs.• NFO Engineer &Team leader in hajj project 2013. Show less

• 

  BTAM Saudi Arabia

  Aug 2013 - Feb 2014

  Site Engineer

  • Control and define all site alarms for check & troubleshooting.• Closed circuit television system (CCTV)• IP TELEPHONE: .Installation of telephones and extension cablesand defined on the Cisco site• Fire alarm and detection system (FAD).• Public address system (PAS).• Panic System (SOS).• Nurse Call Systems (NCS).• Structure Cabling Systems (SCS)• Burglar Alarm Systems (SOT).• Control Access System (CAS): Regular maintenance of the doors of control. Installation and programming of cards. Show less

• 

  Stc

  Feb 2014 - now

  • Measuring Daily, Weekly, Monthly, Quarterly & Yearly reports to analyses the closure of proactive & reactive faults with root cause.• Responsible for MDT activities, which include FDT, Migration and FAT replacement.•Monitoring projects and follow up with project managers for the project performance to meet project delivery schedules and cost.•Arrange for required changes and track it throw approval stages then procurement process.•Built a core data base for all projects and keep it updated.• ‏Ability to manage work teams and coordinate between different departments.• ‏High skills in solving problems and making decisions in a timely manner.• ‏Proficiency in preparing timetables and technical reports. Show less • Customer support for FTTH/XDSL based services i.e., triple play services (HSI, VOIP, IPTV) Analyzing existing FTTH customer complaints, received, and raised through call center, for probable cause and referring it to responsible entity for early restoration. • Monitoring network congestion, IGW traffic, BRAS link Utilization. • Using INFOVISTA, OPNET and SEVONE as performance monitoring tools. • Monitor events/alerts from BMC Remedy (RTTS) to trigger Incident Management process for performance issues. • Troubleshooting on Cisco and Huawei aggregators for any issue on STC network topology. • Responsible for MDT activities, which include FDT, Migration and FAT replacement. • UPM (PrOptima Desktop Client, Workspace and Project books and Formulas Engine). • OPNET (IGW utilization, Aggregator congestion and core IP MPLS congestion). with root cause. • Secure CRT system. ( AGGs and core links level ) . Show less • Core Team member of STC Fixed Broadband Jeddah Remote -Resolution Project (West & South region. • Responsible of activation and configuration in access technologies i.e., Huawei U2000 (NMS), Alcatel- Nokia (AMS), Nokia-Siemens (ACIEM) systems, RTTS remedy trouble Ticketing system. • Responsible for Pro-active network & individual customer tickets for XDSL, VDSL & FTTH technologies. • Filtration of fixed access trouble tickets among senior customer support team (Tier2) And field operations. • Creating TTs for abnormal faults district wise and follow up with concerns to dispatch The field operations teams to obtain the root cause. • Handling faults related to MSANs maintenance, Cables & Cutover issues. • Observing the repeated faults pertaining to same MSANs & Cables and highlighting to regional teams • STC IMS Network Overview (IMS IP Multimedia Subsystem IMS Network Architecture, HUAWEI IMS Solution, STC IMS Network Topology, IMS Network Design, IMS Registration and Call flows, SPG Overview & Operations, VoBB FTTH/VDSL Access Troubleshooting. • Extensive experience in Fiber Optics, xDSL, LAN/WAN technologies and protocols such as: FTTH, GPON, VOIP, IPTV, HSI, ADSL, VDSL, IPDSLAM, IPSNMP. • Deep experience working on Nokia Fixed Access Management Systems: AWS, AMS, Network Analyzer, HDM, NAM, One View and Nokia Fixed Access Management SystemAMS-7360, AMS-7342. • Solid experience working on Nokia Fixed Access Command Line interface TL1, CLI, SNMP, XML. • FTTH Tier2 Supervisor in Jeddah Fixed Broadband Remote Resolution Center • Closely monitored networking systems to effectively manage network infrastructure Performance levels. • Provided detailed training to end-users to maximize productivity. • Resolved infrastructural incidents, performing comprehensive investigations to Accurately identify root cause. Show less

  • Duty Operation Manager

    Jan 2022 - now

  • Back Office Engineer

    May 2018 - Jan 2022

  • Network Operation Engineer

    Feb 2014 - May 2018