Tim Hild

Experience

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  SAP

  May 1999 - Sept 2001

  Customer Care Manager

  During my tenure, I supported close to 100 successful Go Lives and rollouts, supporting all of the current SAP products (at the time) including 4.6C, BW 3.0, APO and Industry Solutions. My primary responsibility was to serve as the single point of contact for the SAP Support organization to a customer’s project team to provide guidance, assistance, coordination and support to all levels of the project team- from consultants to CIOs. I interfaced with all levels of SAP’s client team including Global Support Managers, Account Managers, Developers and support consultants. I helped the customer properly define the issues facing the customer and relay that information to the appropriate person or team within SAP to ensure the most efficient path to resolution and to ensure that the customer’s project stayed on schedule and in turn on budget. During my tenure, I worked for customers across multiple industry lines including manufacturing, chemicals, discrete, consumer goods, retail, high tech, government and telecommunications. All of my customers were successful in their projects, regardless of what obstacles and issues were encountered. I was able to proactively bring together and coordinate the technical resources, internal processes and internal teams of SAP to ensure the customer’s success. In addition to the primary responsibilities listed above, I worked with customers in an ongoing capacity to provide lifecycle support to customers after Go Live. This involved maintaining a very high level of service and trust with the customer at all levels in order that the customer view me as a trusted advisor to the customer with the goal of maintaining a solid relationship with the customer throughout the lifecycle. This required an excellent understanding of the solution the customer had deployed as well as the customer’s business requirement and people to successfully create a “whole ecosystem” approach to customer success Show less

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  PQ Corporation

  Apr 2002 - Aug 2004

  SAP System Administrator

  I served as the primary SAP Systems Administrator for a 1 billion USD private chemical manufacturer with 700 named system users and 24 plants around the United States. In addition to the day to day support of the SAP systems environments, I led the technical upgrades of the core R/3 landscape as well as the BW landscape. I also implemented the Solution Manager 3.1 system into the SAP system environment. I also served in successfully supporting the firm’s supporting systems in the SAP landscape including the SAP Business Connector and Red Haht customer ordering system. Day to day responsibilities included backups and disaster recovery preparedness, system performance monitoring and tuning, troubleshooting and proactive problem resolution, end-user support, system patching (SPAM/SAINT) as well as all other tasks required to maintain a SLA system uptime of 99%. During my tenure, I successfully led the technical upgrades of the core R/3 systems from 4.5B to 4.6C, the HR systems from 4.5B to 4.6C and the BW systems from 2.0B to 3.0B. I served as the sole technical resource for the upgrades, all of which were completed on time and within budget. The scope of the work included planning and preparation, testing the upgrade (outside of the established landscape) via system copy, executing the upgrade through each system in the landscape, documenting issues and their solutions, working with all functional and business owners to manage communications and status updates and serving as the single point of contact for post upgrade support of the SAP community for each of the 3 upgrade efforts. I also implemented an in-house disaster recovery strategy that allowed the firm to save over $60,000 annually in recurring disaster recovery costs while simultaneously increasing the disaster recovery service levels in terms of available duration and scope of systems recovered. Show less

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  Deloitte Consulting

  Oct 2004 - Dec 2006

  SAP Basis Consultant

  Mr. Hild started out as a Systems Analyst and was promoted twice in two years, a process which normally takes six years, to Senior Consultant. Mr. Hild was part of a highly specialized Basis team within the firm serving as a ‘consultant’s consultant’. During this time, Mr. Hild worked on virtually every SAP product from 4.6C to NetWeaver2004s in 4 major areas of responsibility to the firm and its customers: (1) Maintain the sandbox environments for the firm’s practitioners, covering all product releases from 4.6C and up. (2) Serve in a R&D capacity to engage, install and document new SAP products as they are released to provide a knowledge base to the firm, (3) develop, maintain and package SAP solutions according to product and/or industry and (4) delivery of these solutions and other expertise to the firm's customers in a consulting capacity. Show less

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  Dell Services / Perot Systems

  Jan 2007 - Feb 2011

  Senior SAP Consultant

  Served as a senior SAP NetWeaver architect (Basis) for multiple SAP engagements involving data center migrations, implementations, roll-outs, OS/DB platform migrations and upgrades.

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  Venetia Systems LLC

  Feb 2011 - Mar 2014

  Senior SAP NetWeaver Architect / Basis Consultant
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  Deloitte

  Mar 2014 - Jun 2018

  Very experienced SAP Basis / NetWeaver architect contributing to all aspects of the lifecycle from presales to operational support within projects such as implementations, upgrades and rollouts and IT Outsourcing migrations. Extensive project experience building partnering relationships with all levels of client stakeholders to deliver exceptional client satisfaction within the constraints of technical boundaries, budgets and time frames. Demonstrated skill sets in building and mentoring successful project and operational teams of global resources with varying skill levels. Show less

  • Manager, Cloud Services

    Jul 2015 - Jun 2018

  • Senior Consultant

    Mar 2014 - Jul 2015
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  Lemongrass Consulting Ltd

  Jul 2018 - Oct 2022

  Senior Vice President Delivery, Americas

  Responsible for the establishment and growth of the Delivery Organization in the Americas for a practice achieving 60% YOY growth and a 100% success rate of delivery to clients. Practice Development: Ensuring scalability of growth, continuous improvement of tools and methods, building quality gates and controls, reporting and goal setting. Responsible for a 100% success rate in our project delivery with a fully referenceable customer base, based on the ability to understand our clients. People Development: Establish and maintain cultural norms that attracts smart people to the organization, encourages retention of team members and works to ensure support of their individual professional advancement. Directly manage the hiring pipeline from resource demand forecasting to recruiting to onboarding to performance management. Financial Controls: Full P&L responsibility for the Delivery organization ensuring proper job margin and gross margin performance against targets. Controlling COGS and COGS forecasting against pipelines, ensuring correct and proper revenue recognition. Ensuring that invoicing and collections are current and smoothly executed across the practice. Sales: Support for Pre-sales engagement, initial scoping of work, solutioning and SOW / MSA executions. Partner with Business Development and Technical Architecture teams to ensure deals are scoped properly and built for client success. Innovation Incubation: Creation and support for an innovation culture where the entire team is encouraged to solve problems and challenges at every level – because great ideas come from every corner of the organization and customer feedback, enabling our organization to build first to market capabilities and a compelling value proposition for the firm. Partner Relations: Working with partners at all levels to build and maintain open, trusted relationships. Building our brand with partners in support of sales pipeline growth, teamwork and mutual brand building. Show less

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  SAP

  Nov 2022 - now

  Engagement Lead / Lead Technical Quality Manager