Andrea Ritsch

Experience

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  Tostan

  Mar 2012 - Mar 2012

  Washington College Externship/Job Shadowing Program

  - Shadowed Elizabeth Clay, Development Officer- Drafted and presented a proposed engagement strategy for International Children's Day to Tostan headquarters in Dakar, Senegal via Skype

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  Washington College

  Sept 2013 - Dec 2013

  - Managed domestic/international office communications, processed confidential documents, promoted international education on campus, facilitated office’s international student services - Interviewed returning study abroad students, edited and compiled video footage for Language Assistant recruitment, publicized coverage of campus-wide cultural events - Implemented foreign language skills to ensure systematic accessibility to quality information for study abroad websites, operated office’s Facebook page and created its first Pinterest page, revitalized photo galleries, contributed to design of official on-line International Student Handbook Show less

  • Administrative Assistant/Multimedia Assistant - Global Education Office

    Sept 2012 - Dec 2013

  • Teaching Assistant - Department of Modern Languages

    Sept 2013 - Nov 2013
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  C-SPAN

  Oct 2013 - Oct 2013

  Washington College Externship/Job Shadowing Program

  - Shadowed Seth Engel, Senior Producer - Experienced first-hand communications/marketing in public affairs

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  Boston College

  Jan 2014 - May 2016

  Office Assistant

  Supervised front desk/reception area and maintained office operations by facilitating communications, organizing supplies and equipment and serving student/faculty needs

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  Heading Home

  Jun 2014 - Aug 2014

  Development Intern

  - Revised donor records on Raiser’s Edge, fundraising software for nonprofits, to update company-wide mailing lists. Maintained Excel spreadsheet of corporate philanthropy/prospects for sponsorship- Promoted company mission of “ending homelessness for good” by researching charitable foundations and initiatives in Greater Boston. Brainstormed creative ways to effectively recruit volunteers and donations

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  Interkulturelles Kinderhaus - AAK Ulm e.V.

  Jul 2015 - Jul 2015

  Intern at Intercultural Children’s Home

  - Gained experience working at an international non-profit while improving foreign language skills - Provided homework help and childcare services at an after-school program for immigrant children (20-50 students, ages 3-15, from various countries: France, Turkey, Bulgaria, Romania, China, etc.)

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  Oracle

  Aug 2016 - now

  The Customer Success Manager (CSM) drives maximum adoption of Oracle Cloud solutions and identifies/drives product expansion opportunities via high value relationships with our customers. The CSM is a customer-facing, post-sale, install-base Account Manager. Teaming with the multiple groups within Sales, Support, Operations and Consulting, the CSM is responsible for understanding the near- and long-term vision of the customer. Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer’s value of their Oracle Cloud service. Retention and expanding the customer's knowledge and footprint are key initiatives for the CSM. The HCM Cloud CSM group is specifically focused on managing HCM Cloud and Taleo customers and the group’s goal is to help customers realize more value faster from their Oracle Cloud Service.CSMs are focused on protecting the Cloud customer base and as such are:responsible for… - Optimizing customer adoption of our Cloud services - Maintaining the health of our Cloud customers - Maximizing Customer Satisfaction - Building a long-term relationship - Providing lifecycle account management - Identifying product/subscription expansion and up sell opportunities - Ensuring our Cloud customers continue/renew their Cloud subscription/contract with Oracle Assisting with… - User-adoption, best practice sharing and knowledge transfer - Critical issue escalation and advocacy - Keeping customers current on upcoming releases and functionality - Coordinating health checks and Quarterly Business Reviews (QBRs) - Conducting regular customer account status reviews - Executive communication - Liaising to Oracle programs and resources that help ensure Cloud customer success - Helping Cloud customers realize and maximize the value from their Oracle investment Show less

  • Cloud Applications Executive

    Dec 2018 - now

  • Subject Matter Expert | HCM Cloud

    Jan 2018 - Dec 2018

  • Customer Success Manager | HCM SaaS | Cloud Applications

    Sept 2016 - Dec 2018

  • Oracle Sales and Partner Academy

    Aug 2016 - Aug 2016