Tshilidzi Maphanda

Experience

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  Gijima

  Jun 2015 - Jun 2016

  System Support Intern

  •Configure client’s equipment (Tablets, laptops and Desktops).•Provide training to clients in the use of Smart board systems and applications.•Configure software and Operating Systems (windows 7 and 8)•Connect clients to printers and resolve incidents with printers.•Research and learn about new software in the market that relates to the organization functions•Daily checking of Wi-Fi Connectivity and 3g network•Setting up new work stations.

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  Gauteng Department of Education

  Jul 2016 - Mar 2017

  E-learning support agent
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  Skhomo Technologies

  Mar 2017 - Aug 2017

  System Administrator

  •Create network access points and network cables.•Wired and Wireless network support•Set up new workstations (Computers and Laptops)•Installation and monitoring of thin clients•Installing and configuring software's•Perform server hardware upgrades.•Remote/Telephone support to COGTA project called Municipal Infrastructure Grant (MIG) •Group Policy Management, joining computer to a domain, adding users to the domain, giving permission to users and access to share drive Show less

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  Tata Consultancy Services

  Sept 2017 - Mar 2023

  System Engineer

  • Upgrade HP Service Manager f rom 9.64 to 9.71• Upgrade Connect-IT f rom 9.80 to 9.90•Implement new features and enhancements to existing applications.•Technical implementation of Change management, Incidents Management, Service desk, Problem Management, knowledge management, Reporting and Dashboard creation.•Pulling reports and update database using SQL query.•Monitor daily logs, perform health checks and restarting of services/Nodes in Window and Linux Servers.•Customize and configures workflows and business rules•Create and Modify HP service manager user interface and HP service portal forms.•Documenting customer issues in a ticket system (HP service manager).•Create accounts for HP service manager and HP service portal•Assist Network controllers to log interactions, incidents, problems and close them•Offer system and application support to internal and external employees.•Deliver training in the use of HPSM application, documentation and end-user support. Show less