Seamus Kearney

Experience

• 

  Education Queensland

  Jan 2007 - Aug 2007

  IT Trainee

  Apply basic IT supportPerform rolloutsFirst point of contact for technology supportTutored students on basic technology principlesCreate and administer ghost imagesComplete training on schedule to obtain Cert IIIBasic AD administration

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  HASSELL

  Aug 2007 - Feb 2008

  QLD ICT Officer

  Manage asset registryPreventative maintenance of pc’sResolution of desktop technology failuresGenerate training documentation for implementation of new technologiesRoll out large quantities of desktop technologiesManage AD user accounts and group policiesService printers and troubleshoot faultsAttend corporate functions to ensure that the company is utilising currently available technologiesPatch network portsMinor cisco router management

• 

  Queensland Country Credit Union

  Feb 2008 - Jan 2009

  IT Support Officer

  Reformatting machines, Installing operating systems, creating and managing accounts in Active DirectoryInstall software and instruct users on operating applicationsManage network connections including cable patching in data rackCreate and implement training guides on hardware, software and peripheralsIssue monthly newsletters for technology updates

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  Telstra

  Jan 2009 - Jun 2009

  Customer Service Consultant

  Manage inbound fault calls to ensure KPI’s and SLA’s are metLog faults according to structured proceduresInput and brainstorm in team meetings to improve workflow and processesLodge complaints and resolve customer dissatisfactionDiagnose line faults and determine correct resolver group

• 

  TAFE Queensland

  Jun 2009 - Feb 2010

  Project Support Officer

  Installation and configuration of citrix thin clientsTroubleshooting citrix thin client network issuesManage projects for technology deploymentEnsure that technology across eight campuses is kept up to date in asset registry and warranty periods are maintainedRespond to and filter the support desk applicationLiaise with staff to ensure customer satisfaction is maintained

• 

  Digital Matrix Computers

  Feb 2010 - Aug 2010

  Computer Technician/Salesperson

  Assist customers with purchases to ensure that their technical requirements are metProvide high end solutions for advanced technology professionalsTroubleshoot, Assess, Repair, and Maintain client computersDevelop small business solutions including networking and specialised hardware configuration

• 

  Suncorp Group

  Jan 2011 - Apr 2011

  Service Desk Consultant

  Answer calls in a timely and professional mannerResolve 95% of calls at the point of contactCorrectly diagnose and process information to deliver incidents to the appropriate resolver groupWork according to ITIL processesProvide support to all Suncorp companies, including applications, devices and operating systemsEnsure that the knowledge base contains modern and accurate informationSupport Microsoft exchange, BES and AD user and group policy maintenanceGuide employees through basic applications processesLiaise with Suncorp external support groups (i.e. Dell, Telstra, IBM, Lexmark, etc.)Meet KPI’s at all times and provide premium customer serviceiPhone and Blackberry handset supportMinor Citrix server support Show less

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  RACQ

  Apr 2011 - Jul 2013

  During my time at RACQ I was responsible for managing all requests for new and upgraded software. This process had been poorly managed, and caused significant delays in productivity for various departments. After identifying the key areas of concern, and providing solutions preventing significant expenditures to the business, I was promoted to App Support Engineer to continue to manage this process and regular responsibilities including:-Manage software requests from justification to successful SCCM deploymentManage SCCM workstation patching for WinXP and Win7Design Application Discovery Questionnaire documentationComplete application discovery on packages for Win7 upgradeReview deployment logs to determine faults with automated installationsManage Active Directory workstations Troubleshoot faults with packages, patches, OS and application deploymentsLiaise with internal clients and design and implement software solutionsReport and manage application licensing and Distributable Software ListBasic VBS and SQL interrogation and troubleshootingImplement and manage software upgrade rollouts to professional standardsSend business notifications for server/workstation changes i.e. patches/software Show less As a Field Engineer I was responsible for handling technology requests involving the upgrade and replacement of all business technologies, for over two thousand staff, while providing the highest standard of IT support. During my time, I managed the successful rollout of over 500 desktops and 50 MFD's, from solutions discovery, to planning and implementation. I was later promoted to Application Support Engineer after streamlining the applications discovery, provisioning, and request processes. My other responsibilities included:-Direct projects through planning and implementationGenerate documented proposals for purchase of new technologiesDevelop solutions to improve business technologyManage workflow in an ITIL environmentPreventative maintenance of existing devicesImplementation of Apple iPad and Macintosh devicesLiaise with vendors to ensure the best services are being providedMaintain positive relationships with clientsRespond to hardware failures according to SLA’sConfigure PDA’s and specialised patrol vehicle computers Show less

  • Application Support Engineer

    Feb 2012 - Jul 2013

  • Field Engineer

    Apr 2011 - Feb 2012
• 

  IntegrITi

  Sept 2014 - Jun 2016

  Remote Support Engineer

  Maintain workstations and servers for JB HI-FI Aus/NZHandle tasks in an ITIL environmentUpdate knowledge base articlesConfigure printers, RPDs, PDAs and workstationsWork independently for extended periods of timeEscalate incidents appropriatelyMaintain positive rapport with contractors and staff

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  University of Melbourne

  Jul 2017 - Jul 2018

  Research Assistant/Game Developer

  Develop games on the Unity platformBuild modular libraries for common functionality shared across multiple gamesWork closely with the game designer to implement desired interactivityCoordinate and liase with multiple stakeholdersAssist with gamification of research as needed

• 

  RMIT University

  Feb 2018 - Jun 2018

  Sessional Tutor

  As a Sessional Tutor I was responsible for:-Guiding student learning through course contentPreparing materials for tutorials and lab sessionsMonitoring forums and responding to student queriesAssisting with assignment design and markingThe courses I have tutored include:-Discrete Structures in Computing (a.k.a Mathematics for Computing)Interactive 3D Graphics ProgrammingArtificial Intelligence

• 

  SEEK

  Jul 2018 - now

  Some of the responsibilities that I have upheld while acting as the technical lead for my team of 7 engineers and 2 BAs include:-Technical leadership- Provide guidance on the design and implementation of complex systems - Facilitate cross-functional ideation sessions, ensuring productive outcomes for key decisions- Share knowledge through the SEEK Bytes podcast, as one of it's primary hosts/co-ordinators- Offer meaningful feedback/reviews on change requestsProject Management- Understand strategic business priorities and co-ordinate between team members and stakeholders on delivery of our objectives- Collaborate with the PM (product management) team to provide delivery/resourcing estimates - Develop execution plans (resources, milestones, and timelines) for our roadmaps - Continuously analyse and optimise team efficiency - Establish and deliver on team commitments - Measure and maintain/improve the quality of the team's contributions - Communicate important developments and changes to area leadership and other stakeholders People management- Provide career development and growth for direct reports- Give regular and effective feedback - Hold weekly 1:1s with direct reports- Annual reviews & promotion recommendations Show less Underwent the graduate developer program at SEEK; I spent my first rotation in the mobile team developing for the iOS app and then moved into Engineering. During this time I have developed a consistent and modular font system to enable rapid iteration of UI changes in iOS and went on to implement an internal toolset for automating the construction of ci/cd pipelines and deployment scheduling. In the 2018 hackathon I built a data driven dynamic UI that leveraged generic components and json, transforming a payload into native code. Since joining the program I have grown as both an engineer and professional, having been promoted to Developer shortly after completing the one year program. Show less

  • Lead Engineer (Acting)

    Nov 2023 - now

  • Senior Software Engineer

    Jan 2022 - Dec 2024

  • Software Engineer

    Oct 2019 - Jan 2022

  • Associate Developer

    Jul 2018 - Oct 2019