Rushikesh Anasane

Experience

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  TTEC

  Oct 2018 - Feb 2020

  Customer Care Representative

  * Highly skilled Customer Care Representative with a strong background in e-commerce platforms, specifically eBay. *Proficient in assisting sellers in growing their businesses, increasing sales, and addressing any concerns or issues they encounter. * Effective in managing seller accounts and ensuring smooth payment transactions based on sales activity.* Demonstrated exceptional customer service skills in providing prompt and accurate resolution to seller inquiries, enhancing overall satisfaction, and building strong business relationships. * Proactively collaborated with cross-functional teams to optimize seller performance and maximize revenue generation on the eBay platform. Show less

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  Tech Mahindra Business Services

  Feb 2020 - Apr 2022

  Business Advisor + Customer Relations Advisor

  * Increased company revenue by managing the strategic relationship with the company's clients and making more business resulting in the company's profit.* Handled clients and customers by resolving their issues and providing effective solutions for their businesses.* Submitting the reports of sales and customer management with proper data visualization using Tableau

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  CMSS

  Jul 2022 - May 2024

  Business Analyst

  Mobile CRM Application:• Analysed and gathered requirements for CRM applications, documenting them in BRDs and FRDs.• Collaborated with stakeholders, HR, developers, and testers to align with strategic goals. Created process flow diagrams.• Provided clear requirements, use cases, user stories, and mock-ups for development guidance.• Maintained traceability matrix to track project progress and ensure all requirements were met.• Verified use cases to ensure that they accurately represented the functional requirements.• Conducted thorough testing for validating functionality using use cases, documenting issues in change requests for refinement.• Acted as a mediator between business and IT teams, facilitating effective communication, managing expectations, and successfully delivering requirements on time.• Mediated between business and IT teams, facilitating effective communication, managing expectations, and ensuring timely, budget-friendly delivery.• Demonstrated functionality with wireframes, meeting client expectations through user training.Web Application Development for Employee Transfers and Resignations:• Spearheaded the end-to-end analysis, design, and implementation of a web application, letting Bank employees submit transfer and resignation requests.• Led the creation of a web app for Bank staff to submit transfer and resignation requests.• Worked with stakeholders and HR to gather requirements, define scope and ensure compliance.• Used Agile for prioritization and timely delivery of features.• Played a pivotal role in user acceptance testing (UAT), addressing issues, and refining functionality, ultimately delivering an error-free application that streamlined HR processes and improved employee satisfaction. Show less

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  PRM SOFT SOLUTION PVT LTD

  Jun 2024 - now

  Business Analyst