Jay Ramey

Experience

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  District Taco

  Apr 2010 - Sept 2014

  Catering Sales Manager

  Obtained restaurant manager’s license for food and beverageFilled orders for clients, law firms, and non profits in Virginia and DCInside and outside sales to generate new clients and revenueContacted 50-70 leads a day via email and phoneGenerated $35-$45k a month in catering salesStaffed catering events with two-three employees and execute food service out of a food truckFollowed up with clients to see how their catering order and event went

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  The Y (YMCA)

  Sept 2014 - May 2016

  Membership Sales Manager

  Helped team reach membership goal at 105% for the first time in two years during my first month of hireTeam reached or exceeded monthly membership goal 75% of the time through my tenure Developed, executed, tracked and refined aggressive demand generation campaigns to include: webinars, physical events, press campaigns, coordinated outreach campaigns including email and telephonic blasts, calls to action, SEO and social networking Performed marketing operations tasks including compiling and maintain key metrics related to the website, social media, PR tracking, daily website visitors reporting, lead follow up and conversion rate then produce weekly reports on findingsMonthly budget analysis and management relating to retention of members and new membership goalsExecuted cross branding partnerships with local apartment complexes, churches and businessesTrained front line membership staff on proper sales, tour, and information delivering techniquesManaged and train a staff of fifteen with ages ranging from sixteen to fifty-five Show less

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  TALK OF DC, LLC

  Jun 2016 - Oct 2021

  Assistant Event Sales Coordinator

  Hosted events at The Park at 14th as our resident venueGenerated 100,000 dollars in alcohol and food sales in one night at The Park at 14thEvents management for nightclub and restaurants in DC and VAHappy Hour and Corporate EventsManages multiple promotion teams and creates themes for each weekFinds businesses, college organizations, and individuals to buy dinner packages and bottle service packagesResponsible for booking celebrity guests to host each eventManages a weekly, monthly, and annual budget for marketingExecuted, cold calls, and drop-ins, followed up on warm leads, and other inside and outside sales techniques Show less

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  LA Fitness

  Oct 2021 - Feb 2023

  CSR

  Responsible for opening the gym, checking emergency equipment and assisting in the operations of the childcare facility on a daily basisDemonstrate a strong customer service relations perspective while greeting/servicing 200+ customersResearch and resolve customer complaints, along with answering 60-80 phone calls dailyService delinquent accounts with a high level of efficiency and accuracy; bringing more than 75% of past due accounts processed currentCollaborate with operations manager and team members to resolve issues related to safety, operating procedures and, managing the facilityExecuted, cold calls, drop ins, following up on warm leads, and other inside and outside sales techniquesGive tours and sign up potential clients for membership Show less

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  Crunch Fitness

  Mar 2023 - Sept 2023

  Manager in Training

  Meet or exceed weekly and monthly targets in new membership sales, lead generation, scheduled appointments, ACH attachment, and scheduling Fitness AssessmentsEstablish and maintain an effective lead generation program through daily/weekly networking & and grassroots marketing campaignsConduct tours and telephone inquiries for prospective membersCompletes daily follow-up procedures on new leads and missed guestsAttend events and find community opportunities for exposureAssist with training and improving team success by providing weekly coaching on selling and customer service to other team membersDeliver exceptional customer service by providing a positive and friendly atmosphereEnsure all front desk systems are followed such as proper member check-in, guest registration, cash handling, delinquent account procedures, telephone inquiries and member requestsComplete daily cleaning checklist Show less

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  VIDA Fitness & Aura spa

  Oct 2023 - Apr 2024

  Membership Advisor

  Meet or exceed monthly sales goals Close sales by means of excellent customer service and salesmanshipConvert walk-ins, telephone inquiries, and web-hits into quality membershipsSchedule sales appointments and activitiesTrack personal appointments, status reports, and salesCustomize all tours based on the prospects’ needsMaintain all CRM files/company foldersPrioritize and/or escalate member questions and concerns to increase membersatisfactionSource and develop member referralsSchedule new members for VIDA fits and maintain company goal standards Show less

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  Chick-fil-A Restaurants

  Apr 2024 - now

  Catering and Marketing Director

  Identifying catering opportunities and following up on potential catering guests through phone calls and visitsLeveraging established corporate partnerships and relationships to drive catering salesMaking sales and securing agreements with catering customersConfirming orders on the day of the eventEnsuring Team Members deliver a remarkable pickup and/or delivery guest experienceFollowing up with guests for feedback and to inquire about their recent experienceEnsuring Team Members are properly trained using PathwayAdding value to catered events by providing a Cow mascot appearance, offering the Chick-fil-A tent for outdoor special events, and decorating with Mini Plush Cows, branded mints, and balloonsCreating and managing a database of catering customersIn-Restaurant ResponsibilitiesWork closely with operations and kitchen staff to ensure the restaurant has all the necessary food and paper goods for upcoming catering ordersEnsure the catering equipment and area in the restaurant are clean and organizedCreate and maintain documentation for all restaurant catering proceduresDevelop a training program for new Team Leaders and Team Members involved in cateringContinuously evaluate customer experiences and communicate operational improvement ideas to the OperatorBuild relationships with local community members and serve as an ambassador for the Chick-fil-A brandMaintain and grow existing catering relationships by surprising guests at work with their favorite Chick-fil-A menu items and sending handwritten thank-you notesDistribute marketing materials to potential catering customers to increase awareness of Chick-fil-A Catering Show less