Experience

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  Heidrick & struggles

  Jul 2011 - Feb 2014

  Research analyst

  In my role, I am responsible for tracking and updating executive movements such as retirements, promotions, and new joinings using both offline and online resources. I prepare and deliver critical client-facing reports, including company profiles, business intelligence reports, newsletters, and organizational charts, ensuring accuracy and relevance. Additionally, I managed the migration of data from the old Search Palace database to the new Latitude cloud-based system, streamlining data access and management.My duties also involve overseeing knowledge management activities, such as maintaining the CDM reports library on the intranet. This includes preparing, reviewing, and uploading executive moves reports, newsletters, and other MIS reports. I conduct thorough research and data analysis, correcting errors in the internal database to ensure data integrity. My role also involves hands-on experience with paid databases like CapIQ, Factiva, ZoomInfo, Hoovers, and LexisNexis, further enhancing my capability to provide valuable insights and accurate information. Show less

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  Wns global services

  Feb 2014 - Apr 2020

  As a Team Lead overseeing the KYC Periodic Review team of 8 members for a US-based client, I was responsible for managing and guiding the team in performing due diligence using both internal and external tools to assess the legitimacy of customer behavior across various products. I ensured adherence to client procedures in reviewing system-generated data and investigating, deciding, and documenting transaction monitoring alerts.In addition to leading the team, I also personally handled high-risk customer accounts, applying my expertise to ensure thorough due diligence. I reviewed customer profiles on platforms like Risk Canvas, Fenergo, and Netreveal to ensure data enrichment was carried out with the utmost quality. I also managed a comprehensive data quality review of diverse entity KYCs, including Trusts, Associations, Government bodies, Private/Public companies, Foreign entities, and Funds. This involved ensuring that all necessary information was present in the KYC documents to meet stringent regulatory, legal, banking, and audit standards, while mitigating potential risks. Show less I joined Wns as seed team member, piloting a project for a top executive search firm, I have been deeply involved in leveraging various databases to prepare newsletters and market intelligence reports for diverse sectors, including global technology, industrial, automotive, and more. I have been responsible for crafting Competitive Edge Reports that track executive movements across various industries worldwide, providing critical insights for our clients. My role also encompasses handling comprehensive business research projects, which include company and industry profiling, as well as conducting qualitative research to develop both standard and customized products. I also play a key role in training and guiding new team members on ad-hoc requests and managing the workflow to ensure smooth operations. This experience has honed my skills in data analysis, report preparation, and team management, positioning me as a key contributor to the success of our client engagements. Show less

  • Project Team Lead

    May 2016 - Apr 2020

  • Senior Associate, Research and Analytics

    Feb 2014 - Apr 2016
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  Wns triange

  May 2020 - Jan 2023

  Assistant manager, transactional quality and training

  In my role overseeing AM transactional quality and AML/KYC training, I focus on ensuring that our teams are well-versed in the latest compliance standards and practices. This involves conducting regular knowledge refresher sessions with analyst groups to keep them updated on AML/KYC procedures and performing Root Cause Analysis (RCA) based on recent feedback to address any identified issues. Additionally, I lead quality assurance efforts by managing data quality reviews, including company screening reports and IDV verification, to maintain high standards of accuracy and compliance.I also collaborate closely with operations, client reporting, and data analysis teams to provide detailed insights to process leaders and client personnel. My responsibilities include overseeing ongoing due diligence activities, analyzing defect trends to pinpoint areas for improvement, and developing strategies to address these issues. Furthermore, I lead training programs for both offshore and onshore teams, ensuring they are equipped with the necessary knowledge and best practices to effectively implement AML/KYC procedures and drive operational excellence. Show less

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  Genpact

  Feb 2023 - now

  Assistant manager fcfp | aml kyc

  **Transaction Monitoring SME (Tier 2A)**As a Subject Matter Expert in Transaction Monitoring (Tier 2A), I specialize in overseeing and enhancing the transaction monitoring processes to ensure the highest standards of compliance and risk management. My role involves:- **Reviewing Alerts**: Analyzing alerts generated by front office bank staff, Tier 1 alerts, and fraud alerts to identify and investigate suspicious behavior. I prepare detailed Suspicious Activity Reports (SARs) as necessary. - **Quality Assurance**: Conducting offshore peer reviews and quality checks on team work. I provide constructive feedback to ensure adherence to best practices and procedural accuracy.- **Enhanced Due Diligence**: Reviewing enhanced customer due diligence cases, marking defects, and ensuring thorough investigation in alignment with established procedures.- **Analyst Support**: Assisting analysts in conducting detailed transaction analyses to pinpoint red flags and suspicious activities.- **Training and Development**: Training newly onboarded team members on operating procedures, facilitating knowledge sharing, and promoting best practices within the team.- **Client Communication**: Leading client calls to deliver weekly operational updates, including insights on volume, accuracy, and other key highlights.- **Knowledge Refreshers**: Conducting knowledge refresher sessions with analyst groups and performing Root Cause Analysis (RCA) based on recent onshore feedback.- **Collaboration**: Working closely with onshore Tier 3 teams for escalations, NBC teams for additional case information, and fraud teams to address and resolve complex issues. Show less