Experience

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  Brandhall primary school

  Sept 2012 - Apr 2013

  It apprentice

  Worked as part of an ICT Apprenticeship in conjunction with Dudley College.♦ Maintained and repaired hardware and developed troubleshooting skills.♦ Set up and prepared audio and visual equipment.♦ Troubleshooting problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provided end-user assistance where required.

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  Ormiston sandwell community academy

  Apr 2013 - Dec 2015

  It technician

  Appointed to provide IT technical support for all users within the school environment.♦ Server administration alongside dealing with network related issues.♦ Demonstrate excellent troubleshooting skills with an understanding of both Android and Apple devices.♦ Wide-ranging experience with Helpdesk software and working with Microsoft Windows Server 2012.♦ Implement and maintain print management services.♦ Create user accounts and security groups using Active Directory.♦ Install and monitor internal and external IP CCTV.♦ Setup and maintain asset management software.♦ Support staff via remote sessions and in person around the site. Show less

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  Aptos retail

  Dec 2015 - Sept 2018

  It support analyst

  ♦ Extensive use of the company's bespoke software, using this to resolve POS and database related issues. ♦ Prioritising and assigning incidents within the team, making sure incident closures are kept within SLA. ♦ Performing daily proactive checks and maintenance of back office enterprise systems & data.♦ Routinely working with and alongside 3rd line to progress harder and breached incidents within the queue. ♦ Contributing & trusted member of the team.♦ Participating in shifts, a 24/7 rota and overnight on call. ♦ Main point of call whilst working nights, dealing with all escalations and issues that occur through the night.♦ Communicating with, and training of our first line team in India and UK.♦ Communicating with 3rd party companies to provide support and urgent upgrades for our customers. Show less

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  Q3 langley

  Oct 2018 - Dec 2022

  Network manager