Experience

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  Infocision management corporation

  Jan 2004 - Jan 2007

  Call center supervisor

  Managed up to 15 individual outbound programs and over 20 inbound queues on a daily basis. Managed up to 7 supervisors, 3 trainers and up to 75 staff. Accountable for program performance and daily analysis of underperforming programs. After managing highest performing existing center, launched new phone center and grew staff from 7 to 50+.

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  Alden consulting

  Jan 2009 - Jan 2010

  Consultant

  Founded and managed independent consulting business providing consulting services including project management, business and process analysis, organizational assessments, and data analysis.

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  Radha consulting

  Jan 2010 - Jan 2015

  Director of delivery

  Defined, planned and led client engagement strategies including service offerings, cost, resource, and schedule estimates. Managed and maintained key client relationships comprised mostly of state agencies. Accountable for delivery of software development, business case, process improvement and project management engagements. Collaborated with internal leadership on company strategy, hiring/terminating decisions, and contract negotiations.

• 

  Uti worldwide

  Jan 2015 - Jan 2016

  Senior infrastructure project manager

  Partnered with technical and business teams to plan, develop and execute IT infrastructure projects.

• 

  Daimler trucks north america

  May 2016 - Feb 2021

  Senior application manager

  Defined and drove strategy, roadmaps, prioritization and goals of applications with business and technology senior leaders. Accountable for delivery of projects by leading and aligning cross-functional teams on customer experience, design and development strategy.

• 

  Rise partnership

  Feb 2021 - now

  Director of information systems

  CIO equivalent leadership role accountable for setting corporate IT strategy and steering technical architecture, infrastructure and software decisions. Collaborate with executive leadership on corporate vision, goals and strategies. Responsible for all technology solutions to five independent lines of business, corporate functions, and business services.