Brandon Glueck

Experience

• 

  McDonald's

  May 2020 - Aug 2022

  Crew Member

  • Responsible for maintaining excellent food quality during preparation by following hygienic procedures and providing meaningful customer service by addressing concerns during high-volume, fast-paced operations.• Worked alongside management to train new employees, take account of inventory, close the store, and perform basic maintenance.• Recognized by multiple levels of management for exemplary work ethic.

• 

  Penn State Erie, The Behrend College

  Aug 2022 - now

  • Worked across the three help desks on campus to provide first line technical support to computer lab users, students, faculty, and off-campus residents. My responsibilities included providing over-the-phone support and assistance, monitoring computer labs, maintaining and repairing IoT devices such as printers, laptops, mobile devices, and desktops. • Provided simple to advanced hardware and software troubleshooting services, and escalated issues as necessary. I carefully documented solutions and effectively collaborated with team members by utilizing our ticketing system.• Promoted to a senior position after 5 months of service. Show less

  • Senior Student IT Consultant

    Jan 2023 - now

  • Student Activities Specialist

    Aug 2022 - Aug 2023
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  Erie Insurance Group

  May 2023 - now

  IT Intern

  • Spearheaded diverse responsibilities, including formulating requirements for data warehouse balancing controls and overseeing the seamless migration of files across multiple site locations.• Consolidated technical documentation to bolster our department's knowledge repository, streamlining processes and fostering continuous improvement.• Contributed to a promotional video for the summer 2023 Future Focus Internship program, showcasing ERIE's commitment to nurturing talent and fostering growth within our organization. Show less