Experience

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  Encore cruises

  Jan 2003 - Jan 2006

  Cruise specialist

  Tiffany Cruise Specialist- Luxury Cruise Market-Provided superior customer service to luxury clientele-Handled inbound inquiries and processed bookings over the phone to travel agents-Sold and promoted Encore Cruises products to travel agents.-Maintained regular contacts with clients concerning any special needs or requests-Attended ship inspections to learn more about the cruise lines,their ships and selling techniques.

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  Westjet

  Jan 2006 - May 2006

  Customer service agent

  - Checked in guests at the airport counter with speed and efficiency in accordance with transport security guidelines- Obtained Restricted Area Access Clearance at the Toronto Pearson International Airport. - Provided guests with boarding documents and boarding instructions, and restrictions prior to boarding their flights- Reviewed and processed documents within tight deadlines and in a high pressure environment- Organized aircraft loading and unloading processes- Resolved conflicts and dealt with unhappy, upset and irate guests Show less

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  Itravel2000

  Jun 2009 - Aug 2016

  - Managed cruise operations including marketing, reservations and sales-Provided marketing team with all cruise promotions to be published on website, print ads, email ads, and social media- Managed Itravel2000's cruise page to ensure that all promotions are competitive and up to date- Provided cruise training to our cruise and travel agent teams- Established ongoing relationships with Cruise line suppliers and BDM's- Keeps up to date with all promotions offered by cruise lines and tour operators- Packaging tour operator cruise and flight product for marketing on our website.- Represented the company at conferences, training and seminars and familiarization trips to ensure industry knowledge is current and up to date Show less

  • Cruise Lead/Merchandiser

    Aug 2015 - Aug 2016

  • Cruise Specialist

    Jun 2009 - Aug 2015
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  Tully luxury travel

  Sept 2016 - now

  Luxury travel designer

  -Assists clients with planning of a cruise vacation including trip itineraries and other products as may be required by the customers such as hotel reservations, flights, shore excursions, transfers and tours.- Creates reservations and works with all suppliers to ensure the clients travel needs are fulfilled accurately and efficiently.- Provides customers with all relevant information on foreign country regulations such as customs and consular requirements- Provides customers with all necessary documentation- Insures compliance with TICO is met with all Transactions- Insures that all customer inquiries are answered in a timely manner- Promotes a courteous, respectful and professional attitude in the workplace with colleagues and customers Show less