Marcos Cargnin

Experience

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  Universidade Federal de Santa Maria

  Mar 2005 - Oct 2005

  IT Support Technician

  Ethernet Network Installation, Maintenance, and Configuration: Implementation and continuous support of Ethernet networks.Department Staff Support: Assistance with the installation, maintenance, and configuration of all necessary software for staff performance, as well as hardware maintenance and acquisition (Windows/Mac OS X/Linux).

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  Universidade Federal de Santa Maria

  Mar 2007 - Jul 2011

  Equipment Specification: Defining technical specifications and justifications for equipment acquisition through bidding, ensuring effective need and functionality.Ethernet Network Installation, Maintenance, and Configuration: Implementation and continuous support of Ethernet networks.Department Staff Support: Assistance with the installation, maintenance, and configuration of all necessary software for staff performance, as well as hardware maintenance and acquisition (Windows/Mac OS X/Linux). Show less

  • Web Developer

    Nov 2010 - Jul 2011

  • IT Support Technician

    Mar 2007 - Nov 2010
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  Universidade Federal de Santa Maria

  Oct 2011 - Jul 2018

  Technical Manager for TV Studio: Technical supervision of the entire TV studio, ensuring efficient operation of equipment and systems.Team Coordination for Production: Leadership and coordination of production teams, ensuring projects are completed with quality and within deadlines.Infrastructure Issue and Incident Support: Resolving infrastructure issues and incidents, maintaining continuity of studio operations.Web/DB Server Installation, Configuration, and Support: Administration of web servers (Apache/Nginx) and databases (MySQL/PostgreSQL), ensuring high availability and performance.CMS and LMS Installation, Configuration, and Support: Management and support of content management systems (WordPress, Joomla) and learning management systems (Moodle).Web Page Development: Creation and maintenance of web pages using HTML, PHP, CSS, and MySQL.Internal Application Development: Programming applications for internal use, using JAVA and C/C++.Equipment Specification: Defining technical specifications and justifications for equipment acquisition through bidding, ensuring effective need and functionality.Network Installation, Maintenance, and Configuration: Implementation and management of logical networks (Ethernet) and closed-circuit video systems.Server and Storage Installation and Management: Administration of servers (Virtual Machines/XenServer/Linux/Windows) and storage, both local and remote, ensuring data and service availability.Server Configuration and Backup: Configuration and backup of data servers (Ubuntu/Debian/MySQL) for the protection and recovery of critical information.Service and Server Monitoring: Using monitoring tools (Zabbix) to ensure continuous and efficient operation of services and servers. Show less Infrastructure Issue and Incident Support: Resolving infrastructure issues and incidents, maintaining continuity of studio operations.Web/DB Server Installation, Configuration, and Support: Administration of web servers (Apache/Nginx) and databases (MySQL/PostgreSQL), ensuring high availability and performance.CMS and LMS Installation, Configuration, and Support: Management and support of content management systems (WordPress, Joomla) and learning management systems (Moodle).Web Page Development: Creation and maintenance of web pages using HTML, PHP, CSS, and MySQL.Internal Application Development: Programming applications for internal use, using JAVA and C/C++.Equipment Specification: Defining technical specifications and justifications for equipment acquisition through bidding, ensuring effective need and functionality.Network Installation, Maintenance, and Configuration: Implementation and management of logical networks (Ethernet) and closed-circuit video systems.Server and Storage Installation and Management: Administration of servers (Virtual Machines/XenServer/Linux/Windows) and storage, both local and remote, ensuring data and service availability.Server Configuration and Backup: Configuration and backup of data servers (Ubuntu/Debian/MySQL) for the protection and recovery of critical information.Service and Server Monitoring: Using monitoring tools (Zabbix) to ensure continuous and efficient operation of services and servers. Show less

  • Studio Developer

    Jul 2013 - Jul 2018

  • IT Support Analyst

    Oct 2011 - Jun 2013
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  Performance Solutions

  Nov 2019 - Jul 2022

  Consultative IT Solutions Sales: Conducting consultative sales by identifying and meeting the specific demands of corporate and governmental clients, offering customized solutions that add value to the clients' businesses.Corporate Sales: Developing and executing sales strategies for the corporate market, establishing strong and long-term relationships with companies across various sectors.Government Sales: Managing and executing sales for the government sector, understanding the particularities and regulations of this market to provide effective and innovative technological solutions.Government Sales (Tenders - comprasnet): Actively participating in bidding processes through the comprasnet platform, ensuring compliance with requirements and competitiveness of the proposals submitted. Show less Consultative IT Solutions Sales: Conducting consultative sales by identifying and meeting the specific demands of corporate and governmental clients, offering customized solutions that add value to the clients' businesses.Corporate Sales: Developing and executing sales strategies for the corporate market, establishing strong and long-term relationships with companies across various sectors.Government Sales: Managing and executing sales for the government sector, understanding the particularities and regulations of this market to provide effective and innovative technological solutions.Government Sales (Tenders - comprasnet): Actively participating in bidding processes through the comprasnet platform, ensuring compliance with requirements and competitiveness of the proposals submitted. Show less

  • Sales Manager - TI

    Jul 2021 - Jul 2022

  • Corporate Sales Consultant - TI

    Dec 2019 - Jul 2021

  • Web Developer

    Nov 2019 - Dec 2019
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  Cloudez

  Jan 2023 - Mar 2024

  Support Analust

  Support Ticket Handling for N2/N3: Resolving support tickets related to Ubuntu cloud environments, ensuring effective and prompt handling of complex and advanced issues.Application and Dependency Installation: Implementing and configuring applications and their dependencies in clients' cloud environments, ensuring compatibility and optimal performance of solutions.Dashboard Development: Developing and maintaining dashboards using Metabase, providing insights and visibility into key performance metrics and indicators.Public Cloud Environment Management: Administering and optimizing public cloud environments, with a specific focus on Linode, to ensure high availability, security, and resource efficiency.Linux Scripting: Creating and maintaining scripts for automating tasks and processes in the Linux environment, increasing operational efficiency and reducing response time for repetitive tasks. Show less

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  Configr

  Jan 2023 - Mar 2024

  Support Analyst

  Support Ticket Handling for N2/N3: Resolving support tickets related to Ubuntu cloud environments, ensuring effective and prompt handling of complex and advanced issues.Application and Dependency Installation: Implementing and configuring applications and their dependencies in clients' cloud environments, ensuring compatibility and optimal performance of solutions.Dashboard Development: Developing and maintaining dashboards using Metabase, providing insights and visibility into key performance metrics and indicators.Public Cloud Environment Management: Administering and optimizing public cloud environments, with a specific focus on Linode, to ensure high availability, security, and resource efficiency.Linux Scripting: Creating and maintaining scripts for automating tasks and processes in the Linux environment, increasing operational efficiency and reducing response time for repetitive tasks. Show less

• 

  Animati

  Mar 2024 - now

  DevOps

  Process Automation: Development and maintenance of scripts for automating operational and software deployment tasks using tools such as Shell Script and Ansible.Infrastructure Management: Configuration, monitoring, and maintenance of servers and services in cloud environments (OCI, AWS, Azure, GCP) and on-premises.Continuous Integration and Continuous Delivery (CI/CD): Configuration and management of CI/CD pipelines using tools like Jenkins, GitLab CI/CD, Docker, and Kubernetes.Monitoring and Logging: Implementation and management of monitoring and logging solutions using Zabbix to ensure service availability and performance.Development Support: Collaboration with development teams to optimize the lifecycle of software development, testing, and deployment.Security: Implementation of security practices in infrastructure and development processes, including managing SSL/TLS certificates, conducting vulnerability analyses, and configuring virtual private networks with OpenVPN.Documentation: Creation and maintenance of technical documentation, including procedure guides, system configuration, and security policies.Problem Resolution: Diagnosing and resolving issues in production environments, ensuring high availability and scalability of systems.Private Repository Package Development: Creation and maintenance of packages for private repositories on Ubuntu, facilitating internal software distribution. Show less