Experience

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  Vxl software

  Jan 2003 - Jan 2004

  Technical presales engineer
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  Wyse technolog

  Jan 2005 - Jun 2006

  Presales solutions architect
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  Ibm

  Jul 2006 - Jul 2007

  Server operations lead specialist
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  Dxc technology

  Jul 2007 - Nov 2010

  Lead consultant - wintel-vmware
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  British council

  Dec 2010 - now

  • Supervise IT Operation Team to support and maintain company IT infrastructure.• Provide solution and support for Networks, Azure cloud, Cloud-gen firewall.• Manage and coordinate proof of concepts (POC’s). Develop POC plans with agreed use cases. • Takes the lead in working with Solution Architects to define the complete customer solution.• Interact with business team to understand Infrastructure requirements and provide appropriate solutions.• Work with the team to develop problem management and service improvement plans.• Overseas infrastructure upgrades, modifications, and deployments.• Conduct risk assessment and develop mitigation plans.• Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.• Assist in staff recruitment, training, performance evaluation, promotion, retention, and termination activities.• Ensure team follows best practices and maintain service level agreements. Show less • Provide solution and support Active Directory, SCCM and SCOM. • SME for Active Directory, SCCM and SCOM.• Provide infrastructure support for new releases and deployments.• Overseas infrastructure upgrades, modifications and deployments.• Conduct risk assessment and develop mitigation plans.• Perform root cause analysis of infrastructure problems and develop resolution plans.• Perform incident analysis and suggest action items.• Conduct team meetings on a regular basis to discuss project issues and status.• Work with the team to develop problem management and service improvement plans.• Act as primary contact for all customer queries and issues. Show less

  • Technical Architect - Infrastructure

    Jan 2023 - now

  • Infrastructure Services Manager

    May 2017 - Jan 2023

  • Regional Information Technology Manager

    Jun 2014 - May 2017

  • Technical Delivery Manager

    Dec 2010 - May 2014