Experience

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  Air new zealand

  Oct 2012 - Mar 2014

  Direct sales agent

  In this role I handled a variety of calls, including making/amending new bookings for domestic and short haul travel. Also answering any questions related to travel with Air New Zealand. I had to manage the callers expectations to achieve an outcome that both the caller and my employer are happy with. My role included meeting sales targets and delivering excellent customer service.

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  Online republic

  Mar 2014 - Mar 2020

  -Daily phone calls with suppliers-Portfolio of over 70 suppliers-Contracting and onboarding new suppliers-Working with suppliers to receive exclusive rates and promotions- Strategising with marketing and revenue for new, cost effective tactics to grow Online Republic's market share-Sharing insights with suppliers and finding value adds to suppliers offeringI worked with many different departments within Online Republic, including Google Adwords, Marketing, UX, IT and finance. I managed existing relationships with Car Rental Suppliers throughout Latin America, Caribbean & Asia. Scoped out and prospected potential companies for mutual business growth. Operating as the lead point of contact for any and all matters specific to my accounts. Building and maintaining strong, long-lasting customer relationships. Overseeing customer Account Management, including negotiating contracts and agreements to maximize profit. I have travelled abroad attending industry trade shows to meet with existing suppliers – and bring new ones on board. Identifying site improvements and adjusting margins to increase profit wherever possible. Delivering on quarterly KPIS increasing revenue across all my markets. Show less Work as part of a dedicated sales team to increase revenue through strong sales activity whilst not losing sight of customer service through our world leading online car rental (brokerage) business.Sell auxiliary products (vehicle collision damage cover, ferry ticketing) to customers wherever possibleMake outbound sales calls to up-sell existing customers as well as answering inbound callsIdentify and cross-sell additional Online Republic products and servicesTo enhance the customer’s experience of dealing with our booking services and make the best possible recommendations at all times Show less

  • Account Manager

    Jun 2017 - Mar 2020

  • Account Executive

    Apr 2017 - Jun 2017

  • Reservations Consultant

    Mar 2014 - Apr 2017
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  Jobadder

  Jun 2021 - now

  - Implemented over 90 projects, varying from small to large projects - Maintained a 10 NPS across projects - JobAdder subject matter expert, responsible for effectively configuring the product and features within the Client’s database- Identified Client business needs, and delivered a valuable solution to meet those needs (through both core product functionality and add-on products/integrations)- Quickly built strong relationships with new JobAdder Clients - setting the foundation for a lasting partnership- Consulted and advised clients on best practices within the product, and providing suggestions for their change management- Created project plans and provided efficient and effective project delivery, in line with agreed project timelines Show less

  • Customer Success Manager

    Apr 2023 - now

  • Technical Customer Success Specialist

    Oct 2022 - Apr 2023

  • Implementation Consultant

    Jan 2022 - Oct 2022

  • Product Support Specialist

    Jun 2021 - Jan 2022