Experience

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  Fidelity bank plc

  Oct 2008 - Feb 2013

  It/atm support

  • Networking, Computer Hardware software installation and troubleshooting• Support of IT infrastructures(PCs ,routers ,switches ,printers)• 2nd level of Support for DIEBOLD, NCR and WINCOR atms.• Project Design, Deployment and Implementation, Coordination. Commissioning of ATM sites. • Handling Proof of Concept (POC) before a new solution is made to go Live.• Profiling of new Machines on the Front end Processor using Postilion software.• Administration of ICAM, Front End Processor, Journal Processor Application servers.• Service Level Agreement (SLA) Implementation.• Provide Second Level Support for Unit IT Hardware and Software Issues .• Management of Vendors and project management.• Provide regional support for third party application.• Contribute to the development of Training plans to bridge gaps• Preparation of Management Reports for the Bank.• Interfaces with vendor for the Monitoring and implementation of Service Level Agreement SLAs.• Handling of ATM related electronic fund transfer (EFT) customer disputes or fraudulent issues in accordance with state and federal regulations.Journal and Image arbiter issues resolution.• Ensure IT Policies is adhered to.• Developing of procedure documents. Show less

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  Stanbic ibtc

  Feb 2013 - now

  (Corporate Function Includes departments like: Legal, Procurement, Human Capital, Marketing and Communication, Audit Risk and Control), -Leading, managing, and motivating the team to ensure that business objectives and goals are achieved-Overseeing all aspects of the project, including budgeting, scheduling, resource allocation, and quality assurance- Ensure that the project is completed within the allotted timeline and budget and that all team members are working effectively and efficiently.- Work closely with the Corporate functions teams to ensure their satisfaction with the project and to ensure that any issues are addressed in a timely manner. Show less -Led a cross functional team for the automation of 54 reconciliation, chargeback card operations,CIB operations and settlement processes which garnered a cost savings in excess of N 342M and 27,324 minutes in time savings per day-Liaise with cross-functional teams to implement technology solutions in order to solve business problems.-Lead activities to elicit and analyze business processes and requirements in order to design efficient solutions to digitize customer journeys. -Participate in evaluating new and existing solutions to determine feasibility, resolve problems (organizational, procedural or technical) and also assist in the development of policies and procedures to improve efficiency and ensure cost-effectiveness.-Manage delivery of projects within budget, scope, time and quality. Show less • Develop and maintain a supplier policy and standards• Establish and manage constructive relationships with suppliers• Assist with negotiating and agreement of contracts with suppliers that align with the needs of the business and manage these contracts through their lifecycle• Manage supplier performance to ensure they deliver good value for money• Develop and maintain a supporting Supplier and Contract Database.• Ensure all the administrative function in the department are dealt.• Maintain specific Vendor Risk Register and Remediation• Organize Service review meetings with supplier covering Projects, Operations and Requests for Service• Provide Vendor with demand data for provided services• Ensure Infrastructure related DR and BCP requirements are met by Vendor• Support the identification and Closure of Infrastructure Risks and Information Security issues• Report Vendor performance and SLA breaches Show less • Produce and maintain an appropriate and up-to-date capacity plan, which reflects the current and future needs of the business. • Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so. • Provide advice and guidance to all other areas of the business and IT on all capacity- and performance-related issues • Assess the impact of all changes on the capacity plan, and the performance and capacity of all services and resources • Support budgeting by providing resource cost and financial information • Ensure and support effective service level management • Consults with interested parties regarding potential capacity requirements in the next budget year• Generation and distribution of Change report stating the changes logged to all CAB members prior to the CAB meeting.• Conduction of impact and resource assessments in preparation for the meetings.• Evaluate and authorize changes and recommend changes to the CAB by • Validating Completeness and accuracy of the Production readiness document and test results.• Validating the impact on other services that run on the same infrastructure • Review all unsuccessful and backed out changes as part of the PIR (Post Implementation Review).• Monitoring and controlling capacity utilization and workloads and continuously evolve tuning strategies for better optimization. • Change Management -Responsible for controlling the Lifecycle of all Changes by enabling beneficial Changes to be made, managed and guarantee minimum disruption to IT Services. • Monitoring and communication of service availability.• Ensure compliance to IT's Incident & Problems by capturing, managing, tracking them and ensuring Root Cause documentation.• Ensure the Release Note and Production Readiness Document (PRD) activities are all done, verified and signed off.• Enforcing the Problem Management Process and implementing actions for Process improvement. Show less -Supporting Team Track (In country) and remedy solution for internal customer support group and the business.-Daily spooling of teamtrack requests and forwarding of current changes on Teamtrack to Nigeria stakeholders.-Logging of incident and change requests on Teamtrack for SA support as required.-Real time monitoring and communication on critical bank’s services using ITM. -Develop adequate MIS reporting from service desk and team track database.-Coordination of DR exercise at mid-year interval.-Change Management-Manage and establish change management process.-Monitoring and communication of service availability.-Afterhours resource management for IT-Coordination of system and application changes via Remedy.-Management of personal and departmental folder(Access right creation).-Reporting of updates from Production meeting to change owners and IT Exco Show less

  • Team Lead Corporate Functions Project Team

    Jan 2023 - now

  • Team Lead BCC Projects (Senior Business Analyst and Project Manager)

    Jan 2021 - Feb 2023

  • Team Lead, IT Third Party Suppliers Manager

    Mar 2019 - Dec 2020

  • Team Lead, Production Assurance and IT Change & Release and Capacity Manager

    Feb 2013 - Mar 2019

  • Information Technology Analyst

    Feb 2013 - Jan 2017