Experience

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  Pluscom prestadora de serviços ltda

  May 2021 - Jul 2022

  Administrative assistant

  Managed document archiving and supported Human Resources with recruitment and selection processes, including planning interviews, candidate communication, and onboarding new employees. Provided office team assistance by processing correspondence, documents, and reports efficiently. Handled incoming calls, ensuring messages were directed to the appropriate departments, while fostering strong organizational and interpersonal communication skills.

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  Viver my way assessoria em negócios imobiliários ltda

  Jun 2022 - Dec 2022

  Customer experience

  Collaborated with the operational department to streamline demand distribution and alignment processes. Shared actionable feedback and insights to enhance customer experience strategies. Monitored operations via OTAs, investigated product needs, and maintained effective communication between departments to address consumer demands. Processed reservation payments and managed related procedures, while implementing CRM strategies to improve customer relationship management. Built expertise in teamwork, data analysis, operations management, and multilingual communication. Show less

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  Ambev

  May 2024 - Feb 2025

  Contributed to operations across six malting plants in South America: Navegantes & Passo Fundo 🇧🇷, Cympay & Musa 🇺🇾, Pampa & Quilmes 🇦🇷. Conducted data analysis, managed reports, and provided expertise in SAP systems. Coordinated import orders and purchase requisitions while overseeing grain logistics and inventory storage. Supported project management initiatives and ensured global indicator monitoring for volume, transit, inventory, programming, and OOR (inventory policy). Conducted thorough data collection, interviews, and analyses to support global compliance initiatives. Delivered presentations to VPs and international teams, demonstrating effective communication and strategic insights. Explored the company’s brands and marketing strategies to align processes with organizational goals. Developed core competencies in project management, Agile methodologies, marketing, internal auditing, and stakeholder communication in a global environment.

  • Logistics Intern

    Feb 2023 - Feb 2025

  • Global Risk Management Intern

    May 2024 - Aug 2024
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  Egali intercâmbio

  Mar 2025 - now

  Product analyst - international trade

  Playing a key role in analyzing and enhancing international exchange programs, focusing on product development and market alignment. Leveraged data-driven insights to optimize offerings, ensuring they met customer needs and market trends. Collaborated with cross-functional teams to improve processes and deliver exceptional experiences for students pursuing cultural and educational exchanges abroad.