Victoria Lilley

Experience

• 

  Madplay Dartford

  Oct 2015 - Jan 2020

  Party Host/Receptionist

  Hosting children's parties from the ages 1-11. Duties included:-Entertaining the children.-Communicating with the parents.-Organising the party itself and clearing up after it has finished.Also, running the centre's reception completing general receptionist duties such as:-Greeting and serving customers-Dealing with their enquiries and possible complaints.-Gaining a lot of experience in a fast-paced, sometimes stressful environment.

• 

  Tesco

  Apr 2020 - Jul 2020

  Dotcom Personal Shopper

  During the Coronavirus lockdown period, I acted as a key worker for one of Tesco’s Customer Fulfilment Centres. My position meant I was responsible for:-Picking home shopping carefully, quickly and efficiently for customers.-Keeping to a strict pick rate.-Replenishing stock.-Taking responsibility for my own and others safety whilst at work.-Working independently using the technology given.

• 

  Escape Kent

  May 2021 - May 2022

  Games Host

  Hosting games in an escape room, watching groups play, clueing when necessary and delivering an exceptional experience. Key Responsibilities:- Developed excellent customer service skills through greeting and engaging with groups of customers. - Ensure player satisfaction by sending clues timely.- Ensuring that games are reset and properly prepared.

• 

  FurtherTravel

  Jan 2023 - Sept 2023

  For two consecutive years, I acted as the face of the brand to participants partaking in the Camp Thailand / Camp Bali summer programmes. Key responsibilities:- Leading groups of 10-50 people through a detailed itinerary of activities and tours.- Planning and arranging day/evening activities.- Ensure customers are enthusiastic, engrossed and comfortable.- Managing, editing videos and posting on multiple social media accounts to promote the brand and engage our audience. Encouraging travel sales through the use of tactics and skills within marketing. Key responsibilities:- Upselling travel programmes to leads- Developing strong relationships with customers- Responding to queries on social media platforms and the website- Creating content such as emails, TikToks and general social media imagery.

  • Tour Leader

    Jun 2022 - Sept 2023

  • Sales And Marketing Associate

    Jan 2023 - Mar 2023
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  Resknow

  Dec 2023 - now

  Junior Social Media Executive