Nataniel Neri

Experience

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  Real and Real Law Offices

  May 2016 - Jan 2016

  On-the-Job Trainee / Intern

  A multi-disciplinary legal services firm establised in 2003 that offers legal consulting in a reasonably and affordable price to their clients.

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  Netmarks Philippines, Inc.

  Jan 2018 - Jan 2019

  IT Support Staff - Customer Technical Assets Inventory | Engineering Department

  Assigned to a client company named "Kiosk Adventures, Inc." an advertising technology startup firm offering a wide of digital variety services including Digital Photoprinting Kiosk for Event renting.

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  Self-Employed

  May 2018 - now

  IT Management Consultant
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  ANSI Information Systems Incorporated

  Jan 2019 - Jan 2019

  Junior Helpdesk Support Engineer

  Information Systems consulting firm for specializing POS software for fastfood and retail chains. Support Client reported issues on their Point-of-Sales (POS) / Back Office System and make sure that it will not hamper the store operations.

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  ACTIVEONE HEALTH, INC.

  Jan 2020 - Jan 2021

  Administrative Assistant - Corporate Clinic & Operations Management Group

  Corporate Clinical and health wellness services management firm under the parent company of United Laboratories, Inc (UNILAB) will engaging the services of occupational and health safety of employees.-Junior Level Feb 2020 to Dec 2020-Senior Level Jan 2021 to Oct 2021

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  First Datacorp

  Jan 2022 - Jan 2023

  IT Support Specialist

  Handling technology operations in a corporate field to answer the concern of the fellow end-users regarding on their technical queries via phone and technical assistance via remote support specializing Service Desk and Desktop Technical Support. Taking a role of Senior Employee Level Rank

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  Information Professionals, Inc.

  Mar 2022 - Jan 2022

  Technical Operations Support Engineer

  handling 24/7 technical daily operations in a telco client-positioned as Senior TechLevel

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  NTT Ltd.

  Jan 2023 - Jan 2023

  Advisor Technology Support Analyst

  Work at NTT Philippines Digital Business Solutions Inc.Tasks:1. User account creation, modification, deletion, reactivation and resetting of account thru Google Workspace Admin and Microsoft Office 365 App2. Providing technical assistance to end-users thru zoom or MS Teams on their reported software applications that will used on their everyday work. 3. Create, update and close IT related incident tickets using ServiceNow (SNOW).4. survey tracking and inputting of email tasks and chat support using spreadsheet tracker.5. Retained existing policies and develop new accounts by extending high quality and efficient support service6. Responded to support requests from end users and patiently handling through basic troubleshooting skills.7. Documented all transactions and support interactions in system for future reference, addition in knowledge based, technical materials and procedures related in IT systems. 8. Answering of software and technical application concerns through email, chat support or voice call. 9. Provide operational troubleshooting surveys to help end-users identify problems. Mas kaunti

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  Wipro

  Jan 2024 - Jan 2024

  IT Service Desk Analyst & Administrator

  1. Should be able to handle calls, chats and web tickets.2. Troubleshoot IT issues reported by end users and resolve the ticket.3. Capture necessary details in the ticket and assign unresolved issues to the next level of support.4. Opens, logs, prioritizes, assigns, and closes calls logged into the ITSM tool.5. Prior knowledge in ServiceNow, Outlook, Zoom, MS Teams, cloud desktop troubleshooting.6. Ensure timely response of all the tickets raised by the client end user.7. Acts as a custodian of client’s network / server / system / storage / platform / infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep.8. Keep a check on the number of tickets raised (dial home / email / chat / IMS) ensuring right solutioning as per defined resolution timeframe.9. Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction.10. Provide an acceptance and immediate resolution to the high priority tickets or service.11. Installing and configuring software / hardware requirements based on the service requests.12. 100% adherence to timeliness as per priority of each issue, to manage clients and ensure zero escalations.13. Provide application / user access as per client requirements and requests to ensure timely solutioning.14. Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer.15. Maintain timely backup of important data / logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction.16. Coordinate with on-site team for complex problem resolution and ensure timely client servicing.17. Review the log which Chat BOTS gather and ensure all the service requests / issues are resolved in a timely manner. Mas kaunti

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  AtomIT Business Solutions

  Jan 2024 - now

  IT Application Support Specialist