Vaibhav Sadder

Experience

• 

  Shriram Pistons & Rings Ltd Ghaziabad

  May 2014 - Jun 2014

  Intern
• 

  Vaco Binary Semantics LLP

  Nov 2015 - Jun 2019

  • sr. quality analyst

    Apr 2018 - Jun 2019

  • Quality Analyst

    Apr 2017 - Apr 2018

  • Associate Analyst

    Nov 2015 - Apr 2017
• 

  Paisabazaar

  Jun 2019 - Dec 2020

  Product Analyst

  Role Overview: As an Assistant Product Manager at Paisabazaar, I played a key role in enhancing the digital financial services product suite. My responsibilities involved identifying inefficiencies in existing systems, driving automation initiatives, and improving customer communication to streamline collections and boost overall revenue.Key Responsibilities:1. Collaborated with cross-functional teams to identify gaps in product processes and customer communications, leading to optimized workflows and increased operational efficiency.2. Worked closely with stakeholders to define product requirements and ensured alignment with business goals, contributing to the enhancement of digital debt recovery processes.3. Leveraged data analysis and user feedback to implement product improvements aimed at reducing customer churn and increasing conversions.Key Achievements:1. Digital Collection Process: Assisted in developing and implementing a digital collection and debt recovery system, resulting in a 24% increase in collections within the first year.2. Customer Communication Improvement: Identified gaps in customer communication channels, reducing customer drop-offs by 15% and improving overall user engagement.3. IVR Integration: Launched an Interactive Voice Response (IVR) system that generated ~1k + hot leads per month, achieving a 10% conversion rate and contributing to top-line revenue growth.4. Cost Reduction: Reduced telecalling operational costs by 25% through the introduction of an unassisted collection journey, significantly improving efficiency.5. Revenue Growth: Increased monthly revenue by ~₹10L through the cross-selling of credit improvement advisory services to customers. Show less

• 

  Rupyy

  Dec 2020 - now

  Product Manager 2

  As Product Manager at Rupyy, part of the CarDekho Group, I have successfully led the product lifecycle of key initiatives, driving the development and launch of innovative digital products aimed at enhancing customer and partner experiences. My primary focus is on increasing operational efficiency, improving customer satisfaction, and driving business growth through strategic product development and data-driven decision-making.Key Responsibilities:1. Spearheaded end-to-end product development, from conceptualization to execution, of various fintech platforms.2. Collaborated cross-functionally with engineering, design, marketing, and sales teams to define product strategies and roadmaps.3. Conducted data analysis and user research to inform product design, ensuring alignment with user needs and market demands.4. Managed stakeholder relationships to gather feedback, align product goals, and ensure timely delivery of product features.5. Led sprint planning, backlog refinement, and agile ceremonies to ensure seamless product development and release processes.Key Achievements:digiPartner Platform: Developed and launched a Merchant Automation Platform, successfully onboarding over 10,000 channel partners across the country, with a 60% unassisted onboarding rate, drastically reducing manual intervention.NPS Enhancement: Elevated the channel NPS from 28% to 75%, with a remarkable 99.61% participation rate and a 62% retention rate, significantly improving customer satisfaction and engagement.Loan Documentation Optimization: Introduced the digiFOS Android app to optimize loan documentation collection workflows, boosting the productivity of the feet-on-street team by 5%.Sales Force Management App: Rolled out a mobile app to streamline workforce management, empowering the sales team to efficiently manage leads, channels, and field visits from a unified platform. The app aims to enhance productivity by simplifying lead identification and minimizing effort. Show less