Mercy Mocha, BA, CIPM

Experience

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  Fleming.

  Mar 2014 - Oct 2015

  Project Manager (B2B)

  • Research and Development• Implemented the sales strategy while monitoring the scope areas in line with overallstrategy, policies, processes, and procedures to achieve the institution's objectives.• Acquired new direct and indirect customers to enhance business scope.• Implemented route to market ensured accurate and timely tracking & reporting ofprimary and secondary sales of teams.• Developed customer relationships through regular operational reviews to ensure thatproduct availability, distribution, and seize opportunities. Compiling and analyzing salesfigures and submitting real-time reports.• Reported market trends, competitive information on sales, product development andmerchandising for growth of sales and profitability• Reported market trends, competitive information on sales, product development andmerchandising for growth of sales and profitability. Show less

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  ABMC International Ltd- Access Business Management Conferencing International Limited

  Oct 2015 - Aug 2017

  Customer Relations & Administration

  -Ensure outstanding customer satisfaction by maintaining strong working relationships.-Assist sales team in business acquisitions, planning, retention and management.-Maintain complete and accurate customer correspondence data.-Develop and update client related reports.-Managing client relationships to build a reputation for excellent service and generate repeat business.-Negotiate and manage agreements through business contract process.-Identify and develop problem solving methodologies to resolve customer issues.-Schedule regular meetings with customers to ensure they are satisfied-Act as point of contact for complaints and escalate issues as appropriate-Ensure both the company and clients adhere to contract terms-Study competition to find new ways to retain customers-Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs Show less

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  Sterling and Wilson

  Sept 2017 - Sept 2020

  Office Administrator

  • Office Administration • Acting as the point of contact between the professional staff and clients• Screening and directing telephone calls and distributing correspondence• Providing administrative assistance to the professional staff• Maintain staff’s statutory documents and observe high level of confidentiality• Handling Requests and Queries Appropriately• Managing Diary and Schedule Meetings and Appointments• Making Travel Arrangements, procedure and planning for the following as appropriate:1. Visa and other travel requirements applications2. Flight bookings3. Ticket issuance and trip de-brief as applicable4. Accommodation booking5. Airport and local transfers• Organize and plan for any company events such as dinner/cocktails, team buildings and other events that may be communicated• Taking Dictations and Drafting Minutes• Maintaining the Office Filing System• Conducted Interviews including Exit Interviews • Data entry and update information on CRM System as required e.g. (Sales, Leads, New Contacts etc.)• Providing administration support to Business Development Heads & Senior Management• Administration support to Solar projects awarded to Kenya office• Performing other relevant duties when needed.Procurement Duties• Sourcing and Procuring Office Supplies• Handling and Managing Service Providers and Suppliers• Preparation and Submission of Tender Bids• Create and maintain good relationships with vendors/suppliers• Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development• Site visits • Performing other relevant duties when needed. Show less

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  Insignia Group Limited

  Aug 2021 - Apr 2022

  Executive Administrative Assistant

  Executive Support to the Group CEO• Administrative support: Manage the CEO’s diary and appointment schedule by planning & scheduling meetings, conferences, teleconferences, & organize complex travel agendas. • Provide administrative support to the leadership team. • Process the CEO’s expenses and other administrative items.• Office management: Ensure offices have all that is required for seamless operations. • Provide general support to the CEO’s visitors and help create a positive, friendly office environment.• Meeting &Events management: Responsible for the seamless coordination of Board meetings and Executive Team meetings. Plans coordinates and executes virtual and physical meetings, team building sessions, executive team retreats, and other events as needed.• Internal communication: Working closely with the CEO to ensure communication from his desk is dispatched on time, taking notes during meetings and that responses to the varied audiences are met• Organize information: Develop and maintain document management (physical and digital filing and retrieval system). Suggest efficient ways to run the other business units/branches and troubleshoot malfunctions.• Anticipate and prepare research and briefing papers in advance for appointments and presentations, draft subsequent correspondence, and make necessary follow-upsOffice Administration Management• All licenses and insurance covers are valid• All utility bills paid on time • Achieve optimal stock levels for office supplies• Good state of repair and cleanliness of the office• All staff are provided with the required working tools Show less

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  Qatar Airways

  Oct 2022 - now

  Administration Coordinator to Vice President Qatar Airways Cargo Operations