Thorsten Rapp

Experience

• 

  Wentworth Institute of Technology

  Sept 2009 - Jul 2013

  Circulation/Stacks Assistant

  -Takes place during class semesters only.-Responsibilities include assisting the patrons of the library, checking out books, shelving the books and magazines, and answering the phone.

• 

  J. F. White Contracting Co.

  Jun 2010 - Sept 2010

  I.T. Assistant

  Upgraded users to new Windows 7 machinesMonitored the main Framingham office and server room for IT problems while supervisor and co-workers were in the fieldDebugged various local and remote end user problems, such as viruses/malware and printer/scanner problems

• 

  J. F. White Contracting Co.

  Jan 2011 - Sept 2011

  I.T. Assistant

  Upgraded users to new Windows 7 machinesMonitored the main Framingham office and server room for IT problems while supervisor and co-workers were in the fieldDebugged various local and remote end user problems, such as viruses/malware and printer/scanner problemsResearched, implemented, and maintained a new system for video archives of the Fast14 bridge replacement project

• 

  J.F. White Contracting Co.

  Jan 2012 - Jan 2012

  IT Assistant

  Upgraded users to new Windows 7 machinesMonitored the main Framingham office and server room for IT problems while supervisor and co-workers were in the fieldDebugged various local and remote end user problems, such as viruses/malware and printer/scanner problemsResponsible for keeping system images up-to-datePerformed Server backup and archiving

• 

  Google

  Aug 2013 - Jan 2015

  Information Technology Resident

  -Provide direct and remote support for Linux, OS X, Windows, ChromeOS and Android platforms in addition to network based applications.-Troubleshooting of Google’s corporate resources and applications.-Develop and participate in local and world-wide IT projects and initiatives, of small to medium complexity.-Provide support for services such as video conferencing, remote access and new internal products and office phones.-Analyze incoming requests and create self-service documentation for Google’s internal users and the global support team. Weniger anzeigen

• 

  Union Betriebs-GmbH (UBG)

  Jan 2024 - now

  IT Mitarbeiter

  Technical Support, Software testing, Creating and sending out Political Email Campaigns, Documentation, and acting as the agent working to coordinate between Customers, as well as the IT, Database, and Networking departments.