Renata Kasa

Experience

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  CopyCAT Group - Professional Printing Solutions

  Jan 2000 - Jan 2005

  CEU CopySHOP - all kinds of printing solutionsSomething I am proud of: Until the University moved to Vienna, the printing service, which was reorganized under my direction, operated profitably.• Rebranding aligned with the corporate identity of the group, communication, and restructuring of workflows• Liaising contact with Schools and Departments at CEU• People management (2 ppl)• Service coordination• Order management • People management (7-15 ppl)• Training new employees• Schedule planning• Responsible for ensuring high-level service delivery• Responsible for financial records related to the shift

  • Project coordinator (Printing division)

    Jan 2004 - Jan 2005

  • Shift manager

    Jan 2002 - Jan 2004

  • Sales cashier

    Jan 2000 - Jan 2002
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  Otto Group

  Jan 2005 - Jan 2007

  Stock manager

  I started as an assistant in the lingerie group in the procurement department of OTTO catalog, where I was responsible for lingerie procurement and stock management for Hungary, Slovakia and Czechia. I then had the opportunity to manage a separate category covering all non-apparel consumer products (including children's toys) in these three markets. Once I got going, I worked with my management team to optimize processes, improve stock availability and reduce customer waiting times. Until the closure of the company's Hungarian headquarters, I worked in this role.This was the last time I used my German (B1), in addition to English and Hungarian.• International purchasing• Handling stocks• Liaising contact with suppliers and other departments at OTTO• Correspondence (Hungarian, English, German)• Contribution in preparing of catalogs Show less

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  Vodafone

  Jan 2007 - Jan 2009

  Corporate call center specialist (Enterprise Business Unit)

  Starting out in Vodafone's Consumer Call Center, my career path led me to work in the Night Customer Service department. Here I was responsible for handling more complex technical, billing related inbound calls for businesses, government and individuals, in addition to general customer service. This was followed by another career move where I provided telephone support to priority customers and also performed customer retention tasks in Corporate Customer Care.

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  Kensho Kft.

  Jan 2010 - Jan 2012

  Office manager

  Pofile: Toy and sports equipment wholesale and online storeSomething I am proud of: I created a digital catalog for the wholesale business that has made it much easier for partners to upload products to their webshops.Tasks:• Office management• Newsletter, webpage and digital catalog content management• Creating and redesigning product descriptions• Translation of product descriptions and board game rules• HR administration and participation in the recruitment process• People management: student work coordination• Liaising contact with distributors and customers• Webshop coordination• Sales support (B2C, B2B, B2G)• Sales order management• Billing Show less

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  Human Dialog

  Jan 2013 - Jun 2021

  Something I am proud of: I have improved the process of donating by direct debit (both the financial aspects and the donor communication aspects).• Representation of clients (10+) to donors and high donors• Customer care: hotline, retention, correspondence • People management: student work coordination and training• General and financial administration of fundraising campaigns (mailing, telemarketing) • Reporting and statistics• Database management in Excel and Prosperus (CRM)• Contact with subcontractors • Group collection• Tele-fundraising Show less

  • Fundraiser (Project based, remote)

    Jan 2019 - Jun 2021

  • Sales project manager (Educational division)

    Jan 2018 - Jan 2019

  • Donor relations expert & Marketing data manager

    Jan 2013 - Jan 2018
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  Small sized companies (<50 employees, project based)

  Jan 2017 - Jan 2020

  Project based office manager with HR admin and recruitment tasks

  Regional Center of an International Wholesale Company in Budapest (2020)• Office and stakeholder management• Optimization of business customer service processes• People management (2 ppl)PR Agency in Pest County (2019) • Office management• Event organization• Coordination of CSR activities• Involved in recruitment (white collar), payroll administrationPrivate University in Budapest (2018)• Secretarial duties• Participation in the development of the university's international study program• Involved in recruitment (white collar), CV screening, job posting on social media platformsCourier Company (2017-2018) • Leading the transformation of back office administration• Coordinating business customer service processes for the merger of 4 companies• E2E recruitment (blue collar), payroll administration• Account management• Student work coordination and mentoring• Participation in employer branding Show less

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  The LEGO Group

  Jul 2021 - Oct 2022

  Something I am thankful for: Being part of the LEGO family ❤️, where I was accepted as a career-changing trainee economist at the age of 40 without any discrimination. Something I am proud of: I optimized the process of handling billing-related complaints. • Member of the office refurbishment project team ‘22• Ensuring the smooth running of the Hungarian sales office administration• Organizing team activities/events (meetings, CSR activities, PlayDays etc.)• Supporting the Country Manager with administrative tasks• Reports directly to the Senior Operations Manager• Creation of invoices, credit and debit notes and alternative channel purchase orders in SAP• Investigating claims ensuring that required information is accurate and processed in agreed timelines, with necessary approvals• Coordinating the return of physical goods with customers, transportation company and warehouse staff• Communication with 3PL and warehousing suppliers• Answering customer inquiries Show less

  • Sales office coordinator (HURO & Adriatics BU)

    Sept 2021 - Oct 2022

  • Field sales trainee (HURO & Adriatics BU)

    Jul 2021 - Sept 2021
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  ASH Szoftverház Kft.

  Jun 2023 - Aug 2024

  Senior HR operations coordinator

  The company's mission is to provide its partners with complete solutions for a wide range of general and domain-specific IT needs by delivering high quality services. It specialises primarily in the design, development and support of customised software solutions. Something I am proud of: With a focus on the candidate/employee experience, I played a key role in developing the pre- and onboarding processes.• HR generalist tasks• Coordinating all recruitment activities• Content management and planning (internal platforms, job posts), contribution to employer branding• Collaboration with recruitment agencies • Maintaining accurate and up-to-date employee records, including personal information, employment contracts, benefits enrollment, and other related documentation; preparation of payroll• Coordinate the design and optimisation of HR processes• Coordinate the implementation and communication of HR policies, procedures, and guidelines throughout the organization• Addressing employee inquiries and concerns related to HR policies, benefits, and general workplace issues• Coordination of various HR programs, such as performance management, training and development, and employee engagement initiatives• Collaborating with other HR team members and departments to ensure effective communication and coordination of HR activities• Participate in organising the internship programme, group onboarding• Participation in integrated ISO audit Show less

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  HelloWorld Oktatás és Fejlesztés Egyesület

  Aug 2024 - Nov 2024

  Teacher in programming LEGO robots for children aged 6+ 🤖😃❤️

  "HelloWorld Association, the official LEGO Education partner and organiser of the FIRST LEGO League global robotics competition, is launching courses in the 16th district of Budapest where children aged 6-10 and 10-14 will not only learn robot programming and building, but also deepen their knowledge of mathematics and develop soft skills (such as cooperation, teamwork, conflict management) that will be vital in the 21st century labour market. - We are building the smartest generation!"Introduction to LEGO Robotics I. Class:• Duration: 10 sessions (of 60-minute lessons per week)• Location 16th district of Budapest• Lessons are in Hungarian• Period: Autumn 2024 Show less