Nicolas Mancardo

Experience

• 

  IBM

  Sept 2007 - now

  Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product. Show less

  • Delivery Manager (Argentina Paraguay y Uruguay) - Expert Labs

    Aug 2022 - now

  • Cloud Expert Labs Project Manager

    Apr 2019 - Aug 2022

  • Team Leader para Servicios de MVS

    Jul 2016 - Apr 2019

  • SAM ( Support Availability Manager ) para Telefonica Argentina

    Feb 2016 - Jul 2016

  • Service Support Management Team Leader - IBM Service Delivery - SOD

    Jan 2014 - Feb 2016

  • Identity & Access Management - Coordinator - IBM Service Delivery - GTS

    Jan 2013 - Dec 2013

  • Identity & Access Management - Audit & Compliance Professional - IBM Service Delivery - GTS

    Jan 2010 - Nov 2013

  • Customer Service Center Analyst

    Sept 2007 - Dec 2009