Cosmina Movileanu

Experience

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  Compass Group

  Sept 2003 - now

   Develops short term and long term financial and operational plans for the unit which supports the overall objectives of the company. Prepares the annual budget. Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports. Initiates corrective actions. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Implements and maintains sales and marketing programs. Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the unit. Maintains a security function which protects both the assets of the unit and the personal safety of employees and customers. Implements and maintains effective two way communication systems which reach all employees. Develops new programs which result in an increased level of customer satisfaction and operational excellence. Manages in compliance with established company policies and procedures. Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control.  Ensures timely meal service to all service areas. Supervises serving of meals. Responds to customer complaints in person at the time of the complaint or via e-mail for electronically received complaints. Trains employees in proper execution of their job duties.. Utilizes ReMACs and manual systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll time keeping, etc.  Show less  Attend daily BEO meetings and ensure that expectations, changes etc for each event are clearly communicated to catering staff and other departments as needed.  Attend client meetings (precon) in preparation of events and post-cons for follow up. Oversee the scheduling of staff according to business needs. Manage the financial goals of the MSCC catering department. Oversee the ordering and inventory of alcohol, flowers, linens, coffee supplies, uniforms and other items as designated.  Ensure uniform standards and par inventory.  Oversee events, ensure client and customer satisfaction. Vacation and sick day coverage for captains. Oversee training of associates. Work with captains on a PDP. Perform updates in Nautilus as needed. Ensure that all service and quality standards are clearly communicated and met on a daily basis.  Monitor QA/HAACP requirements. Participate in monthly CHAT. Perform monthly safety audits. Perform bi-yearly inventory and keep par levels consistent for service. Review daily payroll sheets. Perform annual associate merit reviews, associate counseling and progressive discipline. Ensure the development of associates. Provide associates with the tools, knowledge and experience to make them successful. Create and follow job descriptions, job duties, performance appraisals and mentoring programs. Provide goals and objectives. Offer succession plan paths. Maintain a favorable working relationship with all levels of managers and employees to foster and promote a cooperative and team-oriented working environment. Actively seek methods to improve the overall success of events at the MSCC. Stay informed of industry standards and trends. Participate in NACE and various other professional organizations. Perform the job safely. Show less  Develops short term and long term financial and operational plans for the unit which supports the overall objectives of the company. Prepares the annual budget. Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports. Initiates corrective actions. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Implements and maintains sales and marketing programs. Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the unit. Maintains a security function which protects both the assets of the unit and the personal safety of employees and customers. Implements and maintains effective two way communication systems which reach all employees. Develops new programs which result in an increased level of customer satisfaction and operational excellence. Manages in compliance with established company policies and procedures. Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control Show less  Carefully enters all sales into the cash register to ensure that all purchases are accurately recorded. Makes change, accepts checks, adds value to debit cards, and issues receipts to customers.  Follow standard procedures for issuing cash refunds.  Performs sales transactions in a reasonable and timely fashion.  Interact with customers and resolves customer complaints in a friendly and service oriented manner  Responsible for all assigned change funds and cash receipts ensuring that cash drawer is in compliance with overage/shortage standards. Able to perform arithmetic operations involving all United States monetary units (add, subtract, multiply, divide). Must be able to differentiate between monetary units.  Must have the ability to observe customer purchases in the café line and to differentiate between standard portions.  May be required to replenish condiments, beverages and general supplies while maintaining cleanliness of service areas. May be required to clean and maintain equipment in serving stations. Must interact with co-workers in order to assure compliance with company service standards, and company inventory and cash control procedures. Supervise, train, develop, and discipline staff as needed  Responsible for taking inventory of all FOH items and ordering as needed.  Ensure that all front of the house staff are compliant with company Standards Responsible for merchandising and signage according to company Standards Must learn Espresso station and all subsequent duties. Balance all tills, make deposit, audit safe daily and all subsequent paperwork Show less

  • Project Manager

    Apr 2018 - now

  • Area Manager and Local Restaurants Partnerships

    Dec 2015 - Apr 2018

  • General Manager

    Jun 2012 - Dec 2015

  • Director of Operations

    Nov 2010 - Jun 2012

  • Director of Catering

    May 2008 - Nov 2010

  • Food Service Director

    Feb 2007 - May 2008

  • Lead Cashier

    Aug 2005 - Feb 2007

  • Salad Bar cook/ cashier

    Sept 2003 - Aug 2005
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  Compass Group USA

  Mar 2023 - now

  Sr Project Manager