Mohammed Fazmy

Experience

• 

  HSBC Global Resourcing

  Jul 2008 - Nov 2011

  CSE - Auditor

  Liaised with Global HSBC customers, in order to reconcile HSBC's impersonal accounts and carryout investigations. Furthermore, as an Auditor trained staff members on the procedures and the process in detail, call coaching and training, training the trainers were some of the job roles while deputizing the Manager.Took many initiatives on process improvement and cost savings while bringing-in sustainable cost savings...

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  Inno Data

  Nov 2011 - Sept 2012

  Group Manager

  Managing a team of ~100 employees, including Four Team managers, Auditors, Specification analysts, technical specification executives, Quality controllers, ISO document controllers and MI analysts. Liasing with Global QA facilities and ensuring standard practices among QA facilities on both BPO & KPO domains.Coping with enormous volume demand and very high quality requirement of the customer and managing the continuos changes in project dynamism and ensuring high quality output as we all know, quality cannot be compromised! Show less

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  WNS

  Nov 2012 - Jul 2021

  • Group Manager

    Apr 2018 - Jul 2021

  • Deputy Manager, Business Process Excellence and Transformation

    Nov 2015 - Jul 2021

  • Assistant Manager, Business Process Excellence and Transformation

    Nov 2012 - Nov 2015
• 

  HealthRecon Connect LLC

  Jul 2021 - now

  • Senior Manager

    May 2023 - now

  • Operations Manager

    Jul 2021 - Jun 2023