Maro Roussou

Experience

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  Karampoula Pharmacy

  Jun 2010 - Sept 2010

  Customer Service
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  InSpot S.A

  Jun 2011 - Aug 2011

  Customer Service
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  Terracom Informatics Ltd

  Apr 2015 - Sept 2015

  Social Media & SEO Assistant
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  Terracom S.A.

  Nov 2016 - now

  - Project Management: Responsible for the end-to-end management of QR-Patrol adoption @ Heathrow Airport, ensuring that all milestones and deadlines are met through strategic planning, resource allocation, and effective coordination of our teams.- Consulting on new Features: Active participation in shaping the direction of the project by providing strategic insights and recommendations for the development of new features, aimed at enhancing the project's value proposition and user experience.- Requirement Analysis: Writing comprehensive project requirements that serve as the foundation for development, enabling efficient communication and alignment of objectives throughout the project lifecycle.- Technical Support Management: Guidance of the technical support team and optimization of workflows, to ensure that customer inquiries and issues are resolved promptly and at a high standard. Show less

  • Project Manager for QR-Patrol @ Heathrow Airport

    Jan 2022 - now

  • Product Owner

    Dec 2020 - now

  • Customer Support Manager

    Nov 2018 - now

  • Account Manager

    Nov 2016 - Dec 2018
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  Al Jassra Security Services

  Oct 2022 - Dec 2022

  QR-Patrol Team Lead for FIFA World Cup

  Main fields of operation:- Worked with the customer to set and refine their requirements - Ensured the timely delivery of custom components - Helped with system setup and consulted on best practices for more efficient operations using QR-Patrol - Worked with Chiefs of Guards to develop operational models through QR-Patrol - Conducted on-site training on more than 800 Guards - Designed custom models and helped conduct administrative work on the MDM applied- Extracted KPIs to detect points of improvement and to adapt operations during go-live where necessary- Helped operate SOC during matches and trainings Show less