Maro Roussou

Maro Roussou

Customer Service

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location of Maro RoussouGreece

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  • Timeline

  • About me

    Product Manager @ Terracom

  • Education

    • Technological Institute of Computer Engineering (Epirus - Greece)

      2010 - 2015
      Bachelor's degree Computer Software Engineering
  • Experience

    • Karampoula Pharmacy

      Jun 2010 - Sept 2010
      Customer Service
    • InSpot S.A

      Jun 2011 - Aug 2011
      Customer Service
    • Terracom Informatics Ltd

      Apr 2015 - Sept 2015
      Social Media & SEO Assistant
    • Terracom S.A.

      Nov 2016 - now

      - Project Management: Responsible for the end-to-end management of QR-Patrol adoption @ Heathrow Airport, ensuring that all milestones and deadlines are met through strategic planning, resource allocation, and effective coordination of our teams.- Consulting on new Features: Active participation in shaping the direction of the project by providing strategic insights and recommendations for the development of new features, aimed at enhancing the project's value proposition and user experience.- Requirement Analysis: Writing comprehensive project requirements that serve as the foundation for development, enabling efficient communication and alignment of objectives throughout the project lifecycle.- Technical Support Management: Guidance of the technical support team and optimization of workflows, to ensure that customer inquiries and issues are resolved promptly and at a high standard. Show less

      • Project Manager for QR-Patrol @ Heathrow Airport

        Jan 2022 - now
      • Product Owner

        Dec 2020 - now
      • Customer Support Manager

        Nov 2018 - now
      • Account Manager

        Nov 2016 - Dec 2018
    • Al Jassra Security Services

      Oct 2022 - Dec 2022
      QR-Patrol Team Lead for FIFA World Cup

      Main fields of operation:- Worked with the customer to set and refine their requirements - Ensured the timely delivery of custom components - Helped with system setup and consulted on best practices for more efficient operations using QR-Patrol - Worked with Chiefs of Guards to develop operational models through QR-Patrol - Conducted on-site training on more than 800 Guards - Designed custom models and helped conduct administrative work on the MDM applied- Extracted KPIs to detect points of improvement and to adapt operations during go-live where necessary- Helped operate SOC during matches and trainings Show less

  • Licenses & Certifications

    • UX Design Foundations

      Uxcel
      Jun 2024
      View certificate certificate
    • Mastering Agile Scrum Project Management

      Udemy
      Apr 2021
    • Agile Business Analysis: Getting / Writing Lean Requirements

      Udemy
      Jan 2021