Allaa Omran

Experience

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  Jeddah Center for Arabic Language

  Feb 2009 - Feb 2010

  Management Representative

  - Maintained the general filing system. Receive, and relay telephone messages and calls.- Design & Type the teaching materials. Created and managed the public website. Monitored social media and online sources for industry trends.- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning.

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  Islamic Corporation of the Development of the Private Sector (ICD), a member of IDB

  Mar 2010 - Aug 2011

  IT Specialist

  - Managing & updating ICD Contacts internally and externally.- Analyzing the current archive environment & propose a new concept to manage & improve the old process, Indexing ICD correspondents on IDB on-line archive system.- Developing CRM solution using SharePoint WSS, optimizing & Enhancement of ICDNET (ICD Internal Website). Developing a procedure of user access on a Document Archiving System for HR & Issue Tracking Systems on ICDNET under SharePoint WSS.- Automating Key Business Workflows & Management Support.- Involved in SAP as:SAP Procurement Key Business User (KBUs).Contributed in User Acceptance Test (UAT) for Material Management module sessions.Requesting & Purchasing officer.- Involved in iMAL (Islamic Business Investment Solutions) as:Participated in the trainings and UAT sessions.Migrated ICD Data (Customer Information Files (CIFs), Facilities, Applications, Draw Downs, and JVs).Supported end-users to perform test scenarios on iMAL modules.Preparation & enhancement of migration sheets.Involved in Project implementation.Coordinate issues between the end-users & the consultants.Follow-up on project deliverable.Super user of iMAL CSM (Customer Support Management) and iMAL FMS (Facility Management System) modules.Functional and Technical support. Show less

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  Arab Open University - LEBANON

  Nov 2011 - Jun 2013

  Administrative Assistant

  - Composed internal memos and external correspondence for senior management and reviewed all documentation.- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.- Supported Business Coordinator professor through personal document management, calendar organization and collateral preparation for classes.- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors. Show less

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  Next Academy (Oracle Gold Partner & Education Provider)

  Oct 2013 - Oct 2014

  Customer Service Representative

  - Understood the customer needs and suggested relevant courses while answering queries regarding course availability, price, and schedules.- Maintained a high level of customer service and interaction.- Researched issues to obtain appropriate answers to customer inquiries. Liaised with customers, management, and sales team to better understand the customer needs and recommend appropriate solutions.

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  EFS Facilities Services Group (EFS)

  Jan 2017 - Jan 2018

  Procurement Coordinator

  - Client issue resolution alongside the procurement manager while identifying operations improvement opportunities.- Enhanced organization and traceability through implementation of management systems for PRs, POs, and invoices records.- New vendors’ qualification process to ensure best pricing and compliance profile. - Conflict resolution between employees to resolve conflicts.- Data logging using Oracle application and order updates.

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  Zaher Mining Group

  May 2019 - Jan 2020

  Executive Assistant

  - Perform administrative functions, including schedule management and day to day coordination and tracking.- Plan, document, and coordinate business meetings.- Assist the management in daily tasks.

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  Click ITS

  Jul 2020 - Mar 2021

  Project Management Coordinator

  - Assign work packages to internal teams and assist with schedule updates.- Coordinate the different project management activities within a defined plan, resources and equipment including issue resolution, risk mitigation and weekly reports.- Customer communication to facilitate requirements definition, scope, objectives, and progress tracking to avoid scope creep.

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  Property Finder

  Sept 2021 - now

  - Capable of working to achieve a specific target in a high pressure environment by managing over 150 reviews/day.- Maintaining punctuality and focus on team engagement and business flow.- Full adherence to SLA and policy resulting in an improvement in quality and subsequently customer experience. - Prepare and analyze customer feedback and product quality improvement opportunities data and upwards communication to the management team.- Address customer issues in a timely manner to resolution

  • Verification Advisor, Quality Control

    Sept 2022 - now

  • Customer Trust Agent

    Sept 2021 - Aug 2022