Parveen Kumar

Experience

• 

  Unigrow Ventures Pvt Ltd.

  Jan 2015 - May 2015

  Desktop Engineer

  - Administration of active directory with Group policy management. - Configuring and troubleshooting DNS and DHCP servers.- Experience in office 365 admin portal with AD Azure troubleshooting (Exchange SharePoint, OneDrive etc.)- Creating, Deletion and enabling, disabling of User Accounts through Active directory.- Mange configuration management hardware Active directory and domain servers.- Management & administration for Control room (Technical server room).- Management of software and there license like Microsoft licence management.- Experience in Desktop Hardware & Software configuration and assemble.- Administration of system log files , backup the logs according to SOP. - Typing Speed 40-45 Wpm.- Create mange document and update trouble tickets as necessary within our internal ticketing system.- Antivirus installation & Update Patches & license and there one control portal management.- Preventive maintenance of user computers and servers including updates to OS, BIOS, firmware, disk, clean-ups, and defragmentation.- Regular data base and mails backup of MS outlook (PST files).- VICI dialer Configuration, Maintained, monitor, VoIP Account | Carrier, Troubleshooting and installing.- Manage record of Computer, laptop, server and all IT related inventory keep record and update all inventory, troubleshooting technical problem and give technical support using team. Show less

• 

  Calibrated Healthcare Network

  Sept 2015 - Feb 2019

  System administrator and technical support Engineer

  - Software installations and troubleshooting of all types of customer-oriented technical problems, network Setting for TCP/IP and internet setup.- Diagnosing, Researching, Troubleshooting and identification solutions to resolve system issues by following standard Procedures.- Administration and management of Zoho Cases | ticketing system.- Tata cloud bases Ticketing system control panel administration app used I Manage.- Administration and troubleshooting of Laptop, Desktop, Mother board, RAM, HDD, Panel, Monitor.- CCTV Management installation and monitoring.- Remote support - Computer Application and software, Outlook, Windows update and Network.- Microsoft office suite end to end management and administration. - Advance Excel (v lookup, Macro, Charts, Formatting, formulas etc.).- Troubleshooting, VPN setup and control.- Administration for Firewall there firmware update network setup create VPN and there allocation. Firewall Configuration and checking policies.- Implementation and awareness about ISMS policies & guidelines.- Administration of AWS cloud bases services e.g SSL certification | change Timezone | Assign public and static IP | Backup the instance | command on Bitnami.- Installation and configuration of Windows based operating systems (Windows Server 2012, Win 7, 8 and 10).- Administration of active directory with Group policy management. - Configuring and troubleshooting DNS and DHCP servers.- Experience in office 365 admin portal with AD Azure troubleshooting (Exchange SharePoint, OneDrive etc.)- Creating, Deletion and enabling, disabling of User Accounts through Active directory.- Mange configuration management hardware Active directory and domain servers.- Management & administration for Control room (Technical server room). Show less

• 

  Katino Interiors

  Mar 2019 - May 2021

  IT System Administrator and Technical Support Engineer

  - Installation and configuration of Windows based operating systems (Windows Server 2012, Win 7, 8 and 10).- Administration of active directory with Group policy management. - Configuring and troubleshooting DNS and DHCP servers.- Experience in office 365 admin portal with AD Azure troubleshooting (Exchange SharePoint, OneDrive etc.)- Creating, Deletion and enabling, disabling of User Accounts through Active directory.- Mange configuration management hardware Active directory and domain servers.- Management & administration for Control room (Technical server room).- Management of software and there license like Microsoft licence management.- Experience in Desktop Hardware & Software configuration and assemble.- Administration of system log files , backup the logs according to SOP. - Typing Speed 40-45 Wpm.- Create mange document and update trouble tickets as necessary within our internal ticketing system.- Antivirus installation & Update Patches & license and there one control portal management.- Preventive maintenance of user computers and servers including updates to OS, BIOS, firmware, disk, clean-ups, and defragmentation.- Regular data base and mails backup of MS outlook (PST files).- VICI dialer Configuration, Maintained, monitor, VoIP Account | Carrier, Troubleshooting and installing.- Manage record of Computer, laptop, server and all IT related inventory keep record and update all inventory, troubleshooting technical problem and give technical support using team. Show less

• 

  Zap Tech Private Limited

  Jul 2021 - Sept 2023

  Proficiency in IT systems, infrastructure, and network technologies.Understanding of hardware, software, and cloud technologies.Knowledge of operating systems (e.g., Windows, Linux) and database systems.Familiarity with virtualization and cloud computing platforms (e.g., AWS, Azure, VMware).Managing Complete information technology infrastructure and maintaining the downtime and uptime of the tool & Software.Collaborate with cross-functional teams to ensure IT infrastructure meets business need.Installation and configuration of new software and hardware, including the server network, devices and firewalls.Monitoring system performance, IT system operations and storage utilization.Responsible for ensuring asset related compliance.Manages user accounts and assets and assigns and updates security permissions on the network according to security policies.End to end asset management for all the employees.Maintain inventory and asset configuration documentation.Assist Organization with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations.Manage delivery of equipment & supplies and performs necessary inventory and storage tasks.Diagnoses and resolves hardware and software problems for end-users.Establish a ticketing system for all types of IT support requests, leveraging MSP as needed.Remotely manage/oversee local third-party IT contractors to execute IT setup/troubleshooting work as needed.Management of vendor vetting process and serve as internal point of contact and project manager where needed for any ensuing integrations, engineering support, etc.Prepare organization for IT security audits or investigations. Show less - Microsoft Administrator - implementation-first-line investigation and diagnosis using respective tools and TAT.-Manage the DNS server and there record, certificate according to the customer request.- Knowledge and understanding of TCP/IP- Knowledge of the Internet, Internet technologies that include: PCs, TCP/IP- working on Virtual platforms (vmware)- knowledge of IP networking and troubleshoting.- Manage and administration of cloud bases antivirus - Sophos- Manage and administration of Storage devices and solution (Netgear 728x cloud bases storage system).- Knowledge and understanding of SD WAN and LAN.- Knowledge and administration of fortigate firewall support.- Provide advanced level technical support with Microsoft business suite.- Software installations and troubleshooting of all types of customer-oriented technical problems, network Setting for TCP/IP and internet setup.- Diagnosing, Researching, Troubleshooting and identification solutions to resolve system issues by following standard Procedures.- Administration and management of Zoho Cases | ticketing system.- Tata cloud bases Ticketing system control panel administration app used I Manage.- Administration and troubleshooting of Laptop, Desktop, Mother board, RAM, HDD, Panel, Monitor.- CCTV Management installation and monitoring.- Remote support - Computer Application and software, Outlook, Windows update and Network.- Microsoft office suite end to end management and administration. - Advance Excel (v lookup, Macro, Charts, Formatting, formulas etc.).- Troubleshooting, VPN setup and control.- Administration for Firewall there firmware update network setup create VPN and there allocation. Firewall Configuration and checking policies.- Implementation and awareness about ISMS policies & guidelines.- Administration of AWS cloud bases services e.g SSL certification | change Timezone | Assign public and static IP | Backup the instance | command on Bitnami. Show less

  • IT & Software Consultant

    Mar 2023 - Sept 2023

  • IT Infrastructure & Sr. System Administration

    Jul 2021 - Mar 2023
• 

  TLG Global 🌍 (The Lakhani Group)

  Oct 2023 - now

   Understanding of the entire ZOHO ecosystem, including ZOHO CRM Plus, Workplace, Finance Plus, ITmanagement, and related applications.  Implementing ZOHO solutions, handling customization, and performing administrative tasks for ZOHOapps such as Recruit, CRM, and ZOHO Mail.  Administration of ZOHO one including application ZOHO People, ZOHO CLIQ, ZOHO Meeting, ZOHOCRM, ZOHO Recruit , ZOHO Books, ZOHO Invoice, ZOHO Subscription, ZOHO flow , ZOHO Creator,ZOHO mail, ZOHO Assist, ZOHO Survey, ZOHO Campaign,ZOHO Form, ZOHO Desk, ZOHO Expenses,ZOHO Inventory, and ZOHO Analytic etc.  Understanding of the process, from development to end-user support, encompassing systemconfiguration and setup.Create and producing technical documentation to support ZOHO-related work.  Successfully integrate ZOHO applications with third-party software to enhance functionality.  Offer assistance, training, and create guidelines to help users navigate and understand the intricacies ofZOHO products.  Collaborate closely with clients to comprehend their specific needs and requirements, tailoring ZOHOsolutions accordingly.Set up user permissions and access to data.  Manage imports, exports, and backups; customize fields in ZOHO CRM.  Customize tabs and pages to align with your business needs.  Create and analyze reports.  Perform data administration tasks in ZOHO CRM.  Automate activities within ZOHO CRM.  Integrate company websites with ZOHO CRM.  Integrate ZOHO CRM with other ZOHO applications.  Examine and integrate with third-party applications: Using the Marketplace, I can check and activatethird-party software. For example, in my firm, we integrate tools like Twilio for communication andVonage Business for various purposes.  Work on automation, including workflows, schedules, actions, assignments, etc., based on specificrequirements.Administration of ZOHOone products and In-depth knowledge of the ZOHOproducts. Show less

  • IT & Operations Head | Process Development and Implementation

    Aug 2024 - now

  • Zoho Specialist & Application Implementation

    Oct 2023 - Jul 2024
• 

  TLG Global 🌍 (The Lakhani Group)

  -

  Director of Operations | Process Development and Implementation