Devi Vara Prasad Karnati

Experience

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  Sitel Group

  Jun 2016 - Sept 2017

  Application Support Professional

  • Understand the client requirements and gather all the relevant information. • Work with clients and the Sitel Operations team to document the specifications, determine the source for the data and generate reports.

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  Accenture

  Sept 2017 - Sept 2019

  Senior Process Associate

  • Analyze the data and provide insights into Business performance, identifying areas of deep dive• Communicate with client technicians, investigate, and resolve the platform technical issues the clients are facing when deploying, implementing, and integrating the technology.• Work with product team to test/enhance features well before they are available.• Identify opportunities to automate reports and repetitive manual tasks.

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  Amazon

  Aug 2020 - Jan 2023

  Quality Specialist

  • Analyze and extract relevant information from large amounts of data to help automate and optimize key processes of last mile delivery. • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. • Identify opportunity areas for deep-dive investigations and future program development. • Analyze basic level inputs and identify predictors/causes of business-related problems and improve delivery experience. • Analyze the completeness of data and identify the possible causes of over consolidation in the ML model.• Building logic for input pipelines for various programs and measure their impact in WBR/MBR/QBR • Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations. Show less

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  Dextara Digital

  Jan 2023 - now

  Salesforce Business Analyst