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Max Liew

Max Liew

Call Centre Supervisor

Followers of Max Liew163 followers
location of Max LiewSingapore, Singapore

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  • Timeline

  • About me

    Assistant Director

  • Education

    • University of South Australia

      2007 - 2009
      Masters Business Administration, Management and Operations

    • University of Canberra

      2005 - 2007
      Bachelor Business Administration and Management, General

  • Experience

    • SP Services

      Feb 2004 - Sept 2007
      Call Centre Supervisor

      running of call centre teamQA rolesTraining

    • ACRA

      Sept 2007 - Apr 2011
      Customer Care Manager

      customer serviceescalated enquirieswalk-in customersQSMprojectscross functional teams

    • NTUC Membership

      May 2011 - Jun 2012
      Service Quality Manager

      handle escalated enquiriesmanagement of call centre and counter servicesproject managementtrainingprocess & service improvementbudget planning and workplan

    • Singapore Workforce Development Agency

      Jun 2012 - Nov 2014
      Principal Manager, Customer Service Management

      To oversee and lead the Customer Service team in handing of escalated grant and Skills Development Levy enquiries, walk-ins and appeal management. To work with management to devise strategies to encourage customer self-help through the use of effective communication tools.

    • Ministry of Health (Singapore)

      Dec 2014 - Aug 2023
      Senior Assistant Director

      Leading the Quality Service Team at MOH, Comms work at subsidiary and health regulation work.

    • Sengkang General Hospital

      Sept 2023 - now
      Assistant Director

  • Licenses & Certifications

    • EXSA Star Award 2010

      SPRING Singapore
      Jun 2010

    • EXSA Silver Award 2009

      SPRING Singapore
      Jun 2009

  • Volunteer Experience

    • Torch Bearer

      Issued by Singapore Youth Olympics Games OC on Jul 2010
      Singapore Youth Olympics Games OCAssociated with Max Liew

    • Grassroots Leader

      Issued by People's Association on Jun 2016
      People's AssociationAssociated with Max Liew