
Max Liew
Call Centre Supervisor

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About me
Assistant Director
Education

University of South Australia
2007 - 2009Masters Business Administration, Management and Operations
University of Canberra
2005 - 2007Bachelor Business Administration and Management, General
Experience

SP Services
Feb 2004 - Sept 2007Call Centre Supervisorrunning of call centre teamQA rolesTraining

ACRA
Sept 2007 - Apr 2011Customer Care Managercustomer serviceescalated enquirieswalk-in customersQSMprojectscross functional teams

NTUC Membership
May 2011 - Jun 2012Service Quality Managerhandle escalated enquiriesmanagement of call centre and counter servicesproject managementtrainingprocess & service improvementbudget planning and workplan

Singapore Workforce Development Agency
Jun 2012 - Nov 2014Principal Manager, Customer Service ManagementTo oversee and lead the Customer Service team in handing of escalated grant and Skills Development Levy enquiries, walk-ins and appeal management. To work with management to devise strategies to encourage customer self-help through the use of effective communication tools.
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Ministry of Health (Singapore)
Dec 2014 - Aug 2023Senior Assistant DirectorLeading the Quality Service Team at MOH, Comms work at subsidiary and health regulation work.

Sengkang General Hospital
Sept 2023 - nowAssistant Director
Licenses & Certifications

EXSA Star Award 2010
SPRING SingaporeJun 2010
EXSA Silver Award 2009
SPRING SingaporeJun 2009
Volunteer Experience
Torch Bearer
Issued by Singapore Youth Olympics Games OC on Jul 2010
Associated with Max LiewGrassroots Leader
Issued by People's Association on Jun 2016
Associated with Max Liew
Languages
- enEnglish
- chChinese
- hoHokkien
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