Clare Odinga

Experience

• 

  Baraka Apparels Limited

  Feb 2003 - Nov 2008

  Quality Controller

  1. Conduct quality audits to determine major and minor defects of garment pieces.2. Advice/Discuss solutions to identified defects.

• 

  Africa Apparels EPZ Limited

  Nov 2007 - May 2009

  Quality Controller

  1. Conduct quality audits to determine major and minor defects of garment pieces.2. Advice/Discuss solutions to identified defects.

• 

  Technobrain BPO/ITES Limited

  May 2011 - Feb 2016

  1. Assess the quality of transactions to meet client requirements.2. Prepare quality reports of the teams' performance.3. Conduct training sessions for projects assigned.4. Provide client feedback to team members and ensuring it is followed accordingly as well as proposals on measures that should be taken to improve quality. 1. Process transactions2. Assist in team management3. Quality Analysis

  • Quality Coordinator

    Sept 2014 - Feb 2016

  • BPO Executive

    May 2011 - Sept 2014
• 

  Sama

  Feb 2016 - now

  Sama is a global leader in data annotation, supervised fine-tuning, and model evaluation for computer vision and generative AI applications. Driven by a mission to expand opportunities through the digital economy, our social business model has helped over 65,000 people lift themselves out of poverty. Sama is the trusted, high-quality training data and validation provider for over 25% of the Fortune 50 companies such as Walmart, Google, and Microsoft. We are a certified B-Corp company.As a recognized diverse supplier, our proprietary human-in-the-loop approach, scalable platform and in-house team of over 5,000 data experts drive data-rich model improvements & RAG embedding enhancements that help get AI & ML models into production faster Our work spans numerous industries including generative AI and LLMs, autonomous transportation, e-commerce, retail, and consumer tech. Responsible for the successful integration of new projects to kick-off. I work with the Sales team, Sales Engineers, Product Team, Tech Clients, Project Managers and Resources Leaders to ensure project efficiency and a successful setup. I collaborate to provide all necessary tools to the project management team (Senior Project Manager/Project Manager) and will ensure clarity to all project requirements. Show less The Quality Assurance Supervisor is a key member of the Service Delivery team, with a focus on quality, adherence, process and workflow audits and improvements. Reporting to the Quality Assurance & Training Manager, the QA supervisor is responsible for the day to day supervision, mentoring and coaching of the QA Analysts, monitoring and evaluating all assigned accounts individuals, teams, and account(s) quality performance and designing frameworks to address any identified gaps. The QA Supervisor is also responsible for managing, understanding and integrating the data accumulated through transactional audits in order to identify critical trends and make relevant, timely recommendations to QA management, Training leadership and applicable business units. The QA Supervisor is also a key point of contact with clients and/or projects manager with respect to accounts related QA issues. As a point of contact with clients and PMs, it is critical that the QA Supervisor builds and maintains effective relationships and develops a deep understanding of the assigned accounts and overall business needs and objectives. Show less 1. Assist the Training and Quality Manager in setting quality standards across the Samasource work streams2. Develop a plan on method and frequency of assessing the quality standards across the work streams3. Assess the quality of transactions against set best standards4. Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.5. Evaluate the impact of Team leader coachings on defect reduction/ improvement and provide feedback.6. Occasionally evaluate set standards and determine need for changes to ensure consistent improvement in standards of work7. Provide recommendations on measures that should be taken to improve quality/defect reduction across the different business work streams.8. Analyze client feedback to determine validity and needed interventions9. Communicate quality assessment plans to the relevant stakeholders weekly.10. Compile and send daily, weekly and monthly quality reports and send to the Training and Quality Manager and the relevant stakeholders.11. Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.12. Collaborate with Operations to ensure that best standards are revised and updated where need be.13. Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher training.14. Keep an up-to-date record of individual agents quality performance for use in performance reviews.15. Participate in team briefings to provide the QA objective and also sit in calibration sessions. Show less

  • Project Manager - Launch

    Feb 2021 - now

  • Project Manager

    Jun 2018 - now

  • QA Supervisor

    Feb 2017 - Jun 2018

  • Quality Analyst

    Feb 2016 - Jan 2017