Jim Robinson

Experience

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  WennSoft

  Nov 1995 - Jun 2013

  Established and led a multimillion dollar professional services practice focused on solutions for Business Intelligence, Project Management, Collaboration, SharePoint, Customer and Employee Portals and Field/Mobile solutions. Also provided coaching, process engineering advisory services and project leadership to strategic customers’ senior management to accelerate business transformation. Responsible for leading development teams for WennSoft solutions such as Project Management Portal on SharePoint, a VSTO-based Time Entry and a Job Import tool on Excel, extensions for Project, . portals and introduction of SSRS reporting to the WennSoft suite of solutions. Also responsible for development and execution of overall project planning and delivery of over 40 interdependent projects per release. Owned administrative, fiscal and project leadership roles for Professional Services business segments focused on national and international full term ERP implementations and/or custom development.

  • Director of Advanced Services and Business Solutions Architecture

    Feb 2010 - Jun 2013

  • Director of Development - Business Solutions

    Jan 2008 - Feb 2010

  • Sr Project Manager and Manager of Technical Consulting

    Nov 1995 - Jan 2008
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  MSI Data

  Jun 2013 - Jun 2015

  VP of Product Management and Technical Services

  Founder of the department responsible for team growth to $2M+, and both developing and executing strategies for time to ROI from software purchase. Built best-of-breed, implementation methodologies and packaging by industry, provided project management and technical services such as analytics development, on-prem to SaaS transition and integration to ERP and monitoring software. Provided internal and external leadership to drive unmatched overall customer results through effective solution selling, planning and product implementation. Managed product functionality prioritization and both development and operations for SaaS infrastructure. Show less

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  Gartner

  Sept 2015 - now

  Sr Research Director

  Authored over 50 thought-leading research and advisory reports to date, including Magic Quadrants, Market Guides, Best Practices, Cool Vendors, Predictions and Toolkits. Shared insights internationally through speaking engagements and thousands of advisory sessions with the world’s largest companies, governments, software vendors and not-for-profit organizations. Currently advise clients about field service management (FSM) software and process (contract entitlements, operations, performance management, financials) across industry scenarios such as manufacturing, utilities, telecom, specialty services, retail and private equity). Additional topics include software pricing negotiation, workforce optimization and workforce engagement management (WEM), mobile workforce management for utilities (MWM), the future of work, connected service, customer empathy, customer experience (CX), analytics, IoT and Machine Customers, AI, Augmented Reality, Enterprise Asset Management, Facilities Management and Warranty Management. Show less