Prasad Hattangadi

Experience

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  Sutherland global services

  Nov 2003 - Dec 2010

  Manager
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  Mphasis

  Dec 2010 - Jul 2014

  Operations Manager
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  Tech Mahindra

  Aug 2014 - Jan 2017

  Manager of Operations
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  Cognizant

  Feb 2017 - Feb 2020

  Senior Service Delivery Manager

  - Program Manager for Application Support for 3 Insurance clients.- Total headcount of 100+ resource includes L1, L2 & L3 support for entire application portfolio of 3 Large Insurance Customers.- Implemented key initiatives like Application monitoring on SCOM.- Ticket automation using in-house developed ITPA tool. Currently working on implementing inhouse tool to fix all data issues using front end.- Cognizant best practices implemented for influx reduction and Service Improvement through Debt Management Framework. - Previous Projects handled – Oil and Gas Organization services from TCS to Cognizant and responsible for all deliverable for Application & Infra support for client.- Leading Delivery teams in Norway, Budapest, Malaysia, and India (Chennai & Pune)- Delivery lead for Application Support and Maintenance. Also responsible for delivery of some other areas which including Promap, shared area creation and data movement for 3 Norwegian Clients, Global Delivery Lead for Application.- Application Service Level measurement and accountability. Level 1, 2 and 3 Support include applications like Time, MIPS, Pro arc, LCI, Sarepta, AutoCAD, Autodesk, ThinkCell, Safran and many other applications. Show less

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  HP

  Jul 2020 - Jun 2021

  Program Manager

  Program Manager for large Retail IT business with team span over 200+ resources. Responsible for L1, L2 and L3 - IT Infra, Apps and Remote Services, Major Incident, MIS.

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  Principal Global Services

  Jun 2021 - now

  Project Delivery Manager

  Managing Technology Operations for PGS in BFSI, Insurance and Asset Investments