
Nicholas Mullins
QA Lead - Technical Support Specialist

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About me
Tester, Teacher & Technical Support Specialist
Education

General Assembly
-Software Engineering Immersive.webp)
Middle Tennessee State University (MTSU)
-Bachelor of Science - BS Electronic Media Production
Experience

Test.ai
Mar 2020 - Jun 2022QA Lead - Technical Support Specialist- Working within an Agile-Scrum environment, our teamperformed UI/UX, Functionality, Smoke, Regression, andbrowser-compatibility testing on each successive release of ourweb-based software application.- Designed and conducted tests on web, Android and iOSapplications utilizing emulators & simulators (Android Studio,XCode) and all major web browsers (Edge, Chrome, andFirefox), for clients such as Acorns, Google, and Equinox.- Automated a number of our existing manual tests usingSelenium, in order to fully optimize our team's time therebyallowing us to test more - and to ultimately be better.- Functioned as the support representative to Eastern Europeand India, working alongside their QA teams to help them tocreate test case suites using our product.- Logged and tracked all issues in JIRA, working closely with thedevelopment team to fully explain and quickly resolve allreported issues. Show less

EMGTA
Apr 2020 - May 2020Contract Web Developer- Collaborated with EMGTA to meet and exceed their expectations in creating a next-level web presence for a business existing within a quickly growing and highly competitive industry.- Tailored an aesthetically striking web presence by utilizing React and other current technologies to create an engaging and responsive website design.

General Assembly
Oct 2022 - nowInstructor - Software Engineering Immersive- Guided aspiring software engineers through an intensive 12-week full-stack software development course, covering a wealthof material including (but not limited to) HTML, CSS, React,Python, Django, Node, SQL and many more.- Curated and presented an engaging and exciting blendedlearning curriculum which incorporates the philosophies ofandragogy to provide these adult learners with a dynamic,individualized experience.- Focused heavily on molding these students into resourceful andreliable team members. Highly emphasizing the importance of:communicating with your team, being transparent, submittingyour code for review and taking feedback constructively. - Created multiple new lessons on current technologies that I feltneeded coverage, such as Utilizing the OpenAI API, Intro toTypescript, and Intro to Selenium. Show less
Licenses & Certifications
- View certificate

CompTIA A+ Core 1 (220-1101) Cert Prep
LinkedInMar 2025 - View certificate

Real Estate Broker
NC Real Estate CommissionMar 2024 - View certificate

CompTIA A+ Certification
CompTIAMar 2025 - View certificate

Learning Selenium
LinkedInJul 2022
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