Muhammad Umer Khan

Experience

• 

  CYBERNET

  Jan 2007 - Dec 2007

  Customer Support Engineer

  My Responsibilities Included: ➢ Provide Technical Support to DSL clients over the phone. ➢ Visit client premises for setup of new DSL account & troubleshoot the problems. ➢ Installation and Troubleshoot of internet applications.➢ Co ordination with Support in charge in case of any query related to LAN,FTP,VPN, Remote desktop. ➢ Perform any miscellaneous duties as and when required by Customer Support Manager. ➢ Troubleshooting of DSL line problems by using the N2000 (Fixed Network Management) Show less

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  Nokia

  Feb 2008 - Jul 2023

  ➢ Providing 24/7 Full technical Support to Saudi Telecom (STC) for GPON,VDSL and MSAN Infrastructure. ➢ Working as resident Network Operation Control Engineer in Saudi Telecom. ➢ Coordinating with customer field maintenance team to troubleshoot various technical issues at GPON,VDSL and ISAMnodes. ➢ Supports in-depth understanding of the customer experience through analytics and transform businessthrough optimized customer satisfaction, revenue generation and operational efficiency. ➢ Configuration and troubleshooting of Nokia ATM DSLAMs and IP DSLAMs.➢ Managing and configuring more than 3000 DSLAMs nodes all over the Saudi Arabia. ➢ DSL Optimization and providing Support Solutions. ➢ Configuring and Troubleshooting Internet, IPTV, Voice customers including DATA and VPN circuits for corporatecustomers. ➢ Hands on full work experience in configuring and troubleshooting of Nokia's Equipment 7302 IntelligentServices Access Manager (ISAM). ➢ Hands on full work experience in configuring and troubleshooting of Nokia's 7356 VDSL Equipment ➢ Providing support to customer field staff to do montly preventive maintenance activity. ➢ Performing health check of batteries & equipment on customer request. ➢ Troubleshooting with all trouble tickets comes from STC related to GPON,MSAN & VDSL. ➢ Engaging Transmission Departments in various network troubleshooting activities. ➢ Report writing for outage incident Show less

  • Fixed Network Specialist

    Jun 2010 - Jul 2023

  • Field Specialist for Fixed Networks & Transmission Optics

    Feb 2008 - May 2010
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  Cisco

  Jul 2023 - Aug 2023

  Back Office Engineer
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  Google

  Apr 2024 - now

  Data Center Engineer