Muhammad Umer Khan

Muhammad Umer Khan

Customer Support Engineer

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location of Muhammad Umer KhanBerlin, Berlin, Germany

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  • Timeline

  • About me

    Telecommunications | Fixed Network Access Specialist | FTTH | GPON |FTTX | DSL | Cyber Security | IT Support | Data Center | Network Engineer

  • Education

    • IU International University of Applied Sciences

      2023 -
      Master of Science - MS Cyber Security
    • Indus University

      2003 - 2005
      Bachelor's degree Computer Science
  • Experience

    • CYBERNET

      Jan 2007 - Dec 2007
      Customer Support Engineer

      My Responsibilities Included: ➢ Provide Technical Support to DSL clients over the phone. ➢ Visit client premises for setup of new DSL account & troubleshoot the problems. ➢ Installation and Troubleshoot of internet applications.➢ Co ordination with Support in charge in case of any query related to LAN,FTP,VPN, Remote desktop. ➢ Perform any miscellaneous duties as and when required by Customer Support Manager. ➢ Troubleshooting of DSL line problems by using the N2000 (Fixed Network Management) Show less

    • Nokia

      Feb 2008 - Jul 2023

      ➢ Providing 24/7 Full technical Support to Saudi Telecom (STC) for GPON,VDSL and MSAN Infrastructure. ➢ Working as resident Network Operation Control Engineer in Saudi Telecom. ➢ Coordinating with customer field maintenance team to troubleshoot various technical issues at GPON,VDSL and ISAMnodes. ➢ Supports in-depth understanding of the customer experience through analytics and transform businessthrough optimized customer satisfaction, revenue generation and operational efficiency. ➢ Configuration and troubleshooting of Nokia ATM DSLAMs and IP DSLAMs.➢ Managing and configuring more than 3000 DSLAMs nodes all over the Saudi Arabia. ➢ DSL Optimization and providing Support Solutions. ➢ Configuring and Troubleshooting Internet, IPTV, Voice customers including DATA and VPN circuits for corporatecustomers. ➢ Hands on full work experience in configuring and troubleshooting of Nokia's Equipment 7302 IntelligentServices Access Manager (ISAM). ➢ Hands on full work experience in configuring and troubleshooting of Nokia's 7356 VDSL Equipment ➢ Providing support to customer field staff to do montly preventive maintenance activity. ➢ Performing health check of batteries & equipment on customer request. ➢ Troubleshooting with all trouble tickets comes from STC related to GPON,MSAN & VDSL. ➢ Engaging Transmission Departments in various network troubleshooting activities. ➢ Report writing for outage incident Show less

      • Fixed Network Specialist

        Jun 2010 - Jul 2023
      • Field Specialist for Fixed Networks & Transmission Optics

        Feb 2008 - May 2010
    • Cisco

      Jul 2023 - Aug 2023
      Back Office Engineer
    • Google

      Apr 2024 - now
      Data Center Engineer
  • Licenses & Certifications

    • CCNA

      Cisco
      Jan 2025
      View certificate certificate
    • Career Essentials in System Administration by Microsoft and LinkedIn

      Microsoft
      Dec 2024
      View certificate certificate
    • Computer Hardware Basics

      Cisco Networking Academy
      Feb 2025
      View certificate certificate
    • Fortinet Certified Fundamentals Cyber Security

      Fortinet
      Jun 2023
    • IATP Certificate Asbestos Awareness

      Commodious Training
      Nov 2025
      View certificate certificate
    • Fortinet Network Security Expert Level 2: Certified Associate

      Fortinet
      Jun 2023
    • AI for Networking

      Cisco
      Mar 2025
      View certificate certificate
    • Fortinet Network Security Expert Level 1: Certified Associate

      Fortinet
      Jun 2023