Cliff Starman

Experience

• 

  Bruegger's Bagels

  Aug 1995 - Jan 1999

  Area Manager

  Responsible for day-to-day operations of nine Bruegger's Bagel Bakeries and two Bruegger's Commissaries. Supervised five general managers and eight assistant managers. Worked with local advertising firms and charities to develop campaigns to generate additional revenue.

• 

  Subway

  Jan 1999 - Jan 2004

  Owner and operator

  Key responsibilities included:● Owned and operated four Subway Sandwich restaurants in Portland, Oregon, with combined annual sales of $1.4 million dollars. Average return on investment for investors was 27%. Consistently maintained food (28%) and labor costs (18%) below the market average.● Evaluated all new sites, negotiated all leases, established lines of credit and loans, and supervised all construction. Designed and oversaw the construction of three Subways; met all deadlines for construction, landlord obligations, city requirements, and store opening dates. •Completed projects within budgets, ranging from $125,000-$180,000.● Chairperson for the Portland Subway Franchisee Advertising Fund Board with an operating budget of $2.5 million. This board evaluated the trends of the quick service industry, developed plans for the future, and implemented programs to strengthen the markets advertising promotions to increase customer counts and store average unit volumes. Show less

• 

  Starbucks Coffee Company

  Nov 2005 - Sept 2013

  ● Managed a portfolio of twenty Starbucks Coffee Company stores with combined annual sales of $20,000,000. ● Supervised nine Starbucks Coffee Company store managers, three Starbucks Coffee Company assistant store managers and 350+ employees. Responsible for payroll, reviews, benefits, and human resources issues.● Created district action plans to drive success in execution of all Starbucks Coffee Company promotional launches, customer engagement metric tracking, profitability, staff retention, and quality assurance safety assessment. ● Set sales goals for district. Established profitability targets for all stores in the district. •Analyzed all store Profit & Loss Statements to ensure leadership team was adjusting to meet business opportunities and successes. ● Facilitated workshops for all levels of leadership (district manager, store manager, assistant store manager, shift supervisors, baristas) on; Profit and Loss Statements, Inventory Management, Customer Service Basics, Promotional Launches, and company programs. ● Reviewed district and store level reporting to adjust sales focus by leadership team, including labor costs, food sales and costs, beverage sales and costs, coffee sales and costs, as well as all retail sales.Achievements include:● Increased sales for 2013 YTD by 8% over the same time period in 2012; an increase of $746,000.● Increased net profit by 3% YTD over the same time period in 2012; an increase of $498,000.● Reduced staff turnover to 51%; 9% below the company target. Developed and promoted ten front-line staff to store managers since 2008. Developed a store manager to district manager.● Employee engagement at 73%--one of the highest in Region 12.● Reduced labor costs from 20.4% in 2012, to 19.3% 2013 YTD.● Increased an internal customer satisfaction measurement called “Customer Voice” to an all-time district high of 81%, leading the Idaho Starbucks districts by 3% in 2013 Show less STARBUCKS COFFEE COMPANYStore ManagerBoise, Idaho November 2005 – February 2008Key responsibilities included:● Provided staff with feedback, coaching, and developmental opportunities while building effective teams and relationships and maintaining high staff and asset protection standards.● Set goals for the work group, developing organizational capabilities, and modeling how to work together in store and in market.● Developed strategic and operational plans for store team and peers, managing competing priorities and measuring results to targets. Show less

  • District Manager

    Feb 2008 - Sept 2013

  • Store Manager

    Nov 2005 - Feb 2008
• 

  Treasure Valley Family YMCA

  Apr 2014 - Oct 2014

  Races and Events Coordinator

  Key responsibilities included:● Supervised over ten employees and hundreds of volunteers to bring high caliber running and triathlon events to the YMCA’s members and the local community. Oversaw all operations for eight races and triathlons—providing over 7,000 participants the chance to attain their goals.● Collaborated with city, county, and state entities to procure permits, develop plans for traffic control, food vending, street access, and safety plans for all races and events.● Negotiated with local vendors for advertising money, contributions, and race development.Achievements included:● Increased race participants by five percent over the previous year—prior race participation was declining at three percent. Drove increase in participants by focusing on; advertising, creation of events, streamlining processes, and working to develop a distinctive brand.● Developed two new races to the race calendar—YMCA’s Boise Front Trail Run and YMCA’s Race for the Steaks. Both races drew over 150 entrants to new races with minimal advertising. Added $17,000 in new revenue to the YMCA’s budget. ● Reduced the operating costs of all YMCA races by over 15%. Completed the budget for fiscal 2015. Show less

• 

  Popeyes Louisiana Kitchen, Inc.

  Oct 2014 - May 2015

  District Manager

  Key responsibilities include:● Managing the growth and development for a new Popeye’s market of ten stores. Development responsibilities include: working with general contractors on store construction, consulting with landlords on site development and acquisition, and negotiating vendor contracts. ● Supervising over 40 employees in the first store in the market. Responsible for all: interviewing, hiring, training, development, and human resources for the current store and for the additional stores. Achievements include:● Increasing store’s sales to be the highest in Idaho for a Popeye’s at over $40,000 per week by focusing on: the customer experience, employee training and development, speed of service, and brand development. The new store opening was one of the highest recorded in the Popeye’s chain with over $87,000 in sales the first week. Show less

• 

  Idaho Mountain Touring

  May 2015 - May 2019

  General Manager

  My job is to help people. I listen to people to understand their motivations and how they want to improve their life. I help them to discover endless possibilities on two wheels (sometimes three wheels). My goal is to ensure they are satisfied. I lead a small team of outdoor enthusiasts whose motivation is to help people move their lives in a better direction.During my tenure I have focused on developing my team to be the best! Here are some of our current accomplishments;*increased 2018's sales over 2017's sales by 26%.*by focusing on our operations and customer connections we have successfully driven our Net Income up by 31%. Show less

• 

  Boise State University

  May 2019 - now

  • Director of Boise State Dining

    Jan 2023 - now

  • Contract Administrator

    Jan 2022 - Jan 2023

  • Assistant Director Of Operations, Bronco Shop, Boise State University

    May 2019 - Jan 2022