Andrew Kaye

Experience

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  Ventura

  Dec 2005 - Nov 2008

  Project Analyst

  Management of change control process for Inbound and Outbound O2 Retention Centre.Management of both internal and external projects to agreed standards and using appropriate methodology.Facilitation of regular update meetings between client and internal areas of business.Act as point of escalation for client and internal issues and progress issues through to resolution.Manage team members’ workloads to ensure effective use of resource within the team.

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  Cable & Wireless

  Dec 2008 - Aug 2011

  Change Control Analyst

  Customer point of contact for change requests throughout the change lifecycle. Recording and tracking of change requests using systems such as Remedy, Clarify and Business Objects. Facilitation of meetings between customers and engineers to clarify solutions for implementation of change. Management of specific customers with regards to Hosting changes with Cable & Wireless Worldwide. Production of daily and monthly reporting packs to track team and individual performance.

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  RELX Group

  Oct 2011 - Sept 2015

  Change Management Analyst

  Management of change requests using ITIL v3 methodology.Customer point of contact for change requests throughout the change lifecycle. Management of change requests using systems such as Maximo, Service Now and Trakit. Facilitation of meetings between customers and engineers to clarify solutions for implementation of change. Management of change delivery during monthly maintenance weekend including identification of risks, de-conflicting of changes and identification of dependencies and any outages as a result of planned work. Show less

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  Amey

  Sept 2015 - now

  Responsible for the ownership and maturation of the IT Change, Release and Problem Management processes.Redesigned the change process to be more robust, agile and more detailed in terms of change planning, testing, assessment, approval and implementation.Designed and implemented changes to ITSM tool workflow to provide users with a more detailed but robust change process without single points of failure in the process.Implemented change risk assessment to define the potential impact of implementing a change request, the appropriate levels of approval required and level of lead time required before implementation.Analysed and updated the approvers within the process to enable timely and appropriate levels of change approval.Implementation of a more collaborative CAB where each member has an equal voice and can challenge or question a request submitted for approval. Identified trends and implemented a standard and high-risk release windows for the implementation of releases for key financial and work allocation applications.Worked with suppliers to identify and ensure release criteria are met before changes are presented to the CAB and any outstanding technical considerations such as UAT testing and code validation have taken place. Show less

  • Change and Release Manager

    Feb 2018 - now

  • Change and Release Manager

    Sept 2015 - Jan 2018