Seydina Djibril S.

Experience

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  Darou Salam

  Mar 2016 - Apr 2018

  Sales and Customer service Representative (B2B and B2C)

  => Management of all B2B sales operations=> Management of the customer portfolio=> Customer relations=> Follow-up of customer payments=> Business development and search for new prospects=>Handling customer complaints

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  IADL

  Feb 2018 - Mar 2018

  Head of the field data collection team

  => Managing a development project team=> Create a carthography of the available resources of the target village=> The objective was to identify the constraints of the target village using the participatory action research method (PARM) in order to establish a development project that could address the problems of the village in question.It also aimed to establish an identity map of the village and a map of the resources available in the area.

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  MyAgro

  May 2019 - Aug 2019

  SDS leader, supervisor & trainer

  => Contribute to the development and implementation of a community program that promotes modern and profitable agriculture through an innovative payment system. Adopting a new savings technique to ensure financial autonomy encouraging social and / or community entrepreneurship.=> Manage a team of 15 collaborators in order to take advantage of the knowledge and skills of 87 rural entrepreneurs in portfolio management to better serve populations in precarious situations. => Coordinate with 139 community leaders to orient farmers towards innovative and profitable farming practices with appropriate financial planning to help 39,000 farmers lift themselves out of poverty by increasing their income by $ 1.5 per day per farmer.=> Train young rural entrepreneurs and farmers to improve agricultural productivity.=> Supervise the field activities of the SDS on the training of farmers and agricultural monitoring. Show less

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  Indépendant

  Dec 2019 - now

  Consultant en Vente et Gestion de la relation client
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  MyAgro

  Oct 2020 - Mar 2022

  => Develop the strategy and coordination of all Cc sales, customer relationship, training and telesurvey activities to achieve the desired objectives based to the OKR=> Manage all CC customer projects (B2C)=> Recruit CC Sales agents and Team lead with the support of HR=> Onboard Train, coach, manage CC sales agents, Team Leader and enhance their skills=> Build and maintain a results-oriented work culture=> Supporting the sales activities of the field team in the East, West, North and South Areas of Senegal=> Administrative management of CC Sales activities=> Ensure daily monitoring of individual and collective performance indicators in order to have visibility on areas for improvement and next steps=> Ensuring that customer satisfaction and processes are respected=> Implement a coaching strategy to boost low performers=> Analyze, synthesize and present the CRM=> Create scripts for Sales speech => Set team member objectives based on performance indicators=> Plan sales activities=> Manage stress and conflict within the team=> Analyze and interpret team results for reporting purposes=> Conduct daily, weekly and monthly meetings=> Create a process from a specific objective and achieve a satisfactory result=> Communicate constantly with the program manager and field leaders, organize alignment meetings with them=> Establish a budget for the needs of the department and ensure its expenditure=> Report data collected on a daily basis to Google Sheet, Excel and database management software Show less => Develop the commercial strategy based on OKRs. => Create responses to blockages during telesales and telemarketing activities.=> Telemarketing: Selling products by phone to farmers, following payments by Orange Money which is an innovative payment system for them.=> Survey: Carry out surveys among farmers in order to collectinformations=> Information: Inform farmers about different aspects of the program=> Training: Train farmers on adapted agricultural technical routes and the use of payment services such as Orange Money=> Manage the portfolio of more than 15,000 clients=> Support the field team to achieve the objectives Show less

  • Sales and CRM, CC Responsible

    Mar 2021 - Mar 2022

  • Sales, telesales and telemarketing consultant

    Oct 2020 - Mar 2021
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  Sunda International Company, Sénégal, (Page officiel)

  Mar 2022 - Nov 2022

  Sales Representative B2B and B2C

  => Representing the industry company to its wholesalers and major buyers and Manage the B2B and B2C service. => Sales responsible in the areas of Tamba, Ziguinchor, Kolda, Velingara, Kedougou, Sedhiou, Capskring, Bignona, Tanaff, Cafountine, Cabrouss.=> Manage customers’ accounts and make regular field visits to others region under my responsibility to retain existing customers and prospect new ones.=> Conduct regular market research to understand the company's position and the position of competing companies and Propose solutions based on market research data to position the market well.=> Create customer retention strategies and ensure a relationship of trust between customers (businesses and individuals).=> Development of sales and strategies adapted to the company’s needs to achieve the objectives by liking them to the company’s OKR.=> Prepare reports for the executive team on :• market development• turnover development• compliance with the sales • plan established when the OKRs were defined• competition in the market with other companies• The development of orders and delivery activities in collaboration with the logistics and warehouse team=> Create prospecting plans And do the administrative and accounting management of the customers' accounts.=> Develop sustainable loyalty strategies based on the customer experience.=> Promote the company's image and improve the quality of service sold to business customers and individuals to ensure a good NPS. Show less

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  Elite WARABA

  Jul 2022 - Dec 2023

  Business Development Manager Consultant

  As Business Development Manager, I am responsible for all sales activities in Senegal, working directly with the CEO.Under the supervision of the CEO, I am in charge of strategy development, implementation/monitoring and evaluation of all sales projects in Senegal.My main tasks are:=> Develop business develoment strategies and activity schedules=> Organise Business meeting with companies potential clients (B2B)=> Develop growth strategy focusing on financial gain and customer satisfaction Conduct research to identify new markets and customer needs=> Set targets and develop plans for business and revenue growth=> Research, Plan and implement new initiatives in target market=> Manage, coach, and evaluate business developement Teams=> Set goals for the business development Team and develop strategies to achieve those goals Develop training tools and train business development teams=> Develop and monitor the budget of the business development department=> Represent the company at industry conferences and events Show less

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  Metalution

  Dec 2022 - now

  Sales Manager ( B2B & B2C)