Brian Lewis

Experience

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  Marriott Hotels

  Mar 2014 - Aug 2016

  Executive Housekeeper

  • Supervised activities for 18+ team members including scheduling based on occupancy forecasts, inventory management, and cross-cultural competency building to hire and train a diverse staff.• Coordinated with staff in preparation for yearly standard brand audits and achieved excellent marks.

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  Hyatt Place

  Aug 2016 - Feb 2019

  Assistant General Manager

  • Served in a dual role for an extended duration comprising oversight of 40+ associates, customer service, report generation, and inventory control to achieve a top net promoter score (NPS).• Led talent management efforts—including recruiting, hiring, and training—with a focus on formalizing standard operating procedures (SOPs) for onboarding, developing top-performing teams, and creating and maintaining a unified business approach.• Spearheaded Hyatt “F&B Evolution” involving the seamless implementation of new policies and procedures, along with updating associated systems to ensure effective inventory tracking and reporting.• Coordinated and executed weekly budget meetings with internal stakeholders and B&T Hospitality Management to communicate forecasts and safeguard mission alignment. Show less

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  The Waterfront Beach Resort, a Hilton Hotel

  Apr 2019 - May 2020

  Assistant Director of Front Office

  • Oversaw operations at a 437-room upmarket resort, including employee management, cross-functional coordination, and customer relations, to safeguard brand reputation and support enterprise success.• Managed implementation of standard operating procedures and related policies, including integrating new processes to improve upsell tracking and optimize scheduling system for a high-traffic destination.• Adeptly led employees for a hotel consistently at maximum occupancy, promoting a top-tier customer experience directing detailed training for team members to exceed Hilton brand expectations including an increase in Hilton Honors enrollments.• Routinely exhibited organizational leadership and conflict resolution skills for both customers and employees, communicating with involved parties to create tailored solutions and reconcile issues. Show less

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  Beachview Realty

  Sept 2020 - now

  Operations Manager