Todd Weiner

Experience

• 

  Town Sports International

  Oct 2005 - Mar 2007

  Customer Care Manager

  • Provided superior service to customers through attentive follow-up and by effectively responding to request, inquiries, suggestions, and/or concerns. Proved methods in providing a superior service to customers by utilizing creative problem-solving techniques to resolve any issues and concern• Monitored and reviewed all inventory levels of merchandise, and responsible for ordering specific items as needed. Analyzed the previous months sales projection on merchandise and club necessities to forecast for the following months. • Continuously interacted with community business, organizations and agencies to develop and maintain an exemplary network of business associates. Conducted payments and monitored billing account for all members that were not up to date with their payments. Contacted the members for proper payment methods and entered them accordingly. • Managed overall operations and administration of the facility, including interviewing, hiring, training, scheduling, and supervising up to 25 employees. Trained employees and monitor overall job performance to ensure accuracy and adherence to company’s policies and procedures.• Responsible for selling fitness memberships including corporate, group and individual sales. Gave tours around the facility providing information on each of the areas of the gym, including what exercises would be provided in each section. Show less

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  Toshiba Business Solutions

  Apr 2007 - Jan 2009

  Account Executive

  • Demonstrated skills in the selling model – prospecting, opening the call, questioning for need, creating the proposal, analyzed the clients current costs with their projected costs, demonstrating the equipment, overcoming objections and closing the sale. • Gained a thorough knowledge of Toshiba and all the products Toshiba has to offer. Understanding the sales policies and practices. The ability to know the competition, competitive products and sales and marketing practices. • Exceeded assigned minimum quotas. Achieve established weekly sales activity goals. Arranged sales meetings for clients. • Managed territory by planning prospecting calls efficiently. Manage customer follow up efficiently and satisfactorily. Develop a plan for growth within assigned territory. • Maintained up-to-date customer and prospect call histories and forecasting. Complete all required paperwork proficiently and in a timely manner.• Reported to and actively communicates with sales manager. Follows direction and meets expectations by company and manager. Maintain a positive attitude and present issues directly to manager as well as responding to all internal customer inquiries in timely and professional manner.• Attended sales meetings, training courses, and conventions. Takes initiative to learn industry trends, new technology and competitive products. Sources referrals through professional networking and customer base. Show less

• 

  Major League Baseball

  Apr 2009 - Oct 2010

  Logger

  • Demonstrated patience, ability to follow directions, and assertiveness as to when to send out the broadcast over the internet when the game is back on the air.• Gained a thorough knowledge and understand the rules and regulations of Major League Baseball and how they have an effect on each game.• Logged MLB games electronically with Mini-Mac, and commercial insertion for the MLB.TV service and for internet video. Track and troubleshoot audio/video difficulties. Log pre-game and post-game video feeds. Show less

• 

  Rymax Marketing Services, Inc.

  Sept 2010 - Apr 2013

  • Worked daily with the Senior Director of Market Development and the South East Key Account Sales Manager with processing orders and providing our clients with the sales support. Providing the client with tracking and backorder/open order reports to keep them updated with all of their purchase orders. Responsible for uploading and processing daily purchase orders for over 50 accounts while ensuring all information is accurate. • Assisted each of our clients with updated information on purchase orders. Provided current and potential clients with pricing information on certain products or create spread-sheets with multiple items with descriptions, pricing to fit their individual needs while analyzing their current items with an updated product list. Closed several sales for new and current clients. • Spoke with our clients for all issues regarding delays in transit time, damaged or defective items received, or a client charged incorrectly. Work with customer relations to have items replaced and returned, provide substitution options from our purchasing department and work with our accounts department to resolve any pricing discrepancy.• Attended training seminars on new and current products. Attended sales meetings and seminars to gain a thorough understanding of different sales tools. Show less • Demonstrated patience when speaking with customers. Understanding customer issues and resolving them in a timely manner. Worked with other departments to have issues resolved for the customers in a timely manner. Provided superior service to customers through attentive follow-up and by effectively responding to request, inquiries, suggestions, and/or concerns.• Was the main contact for customer inquiries for 15 accounts, while working with the programs administrators directly with any issues. • Tracked daily returns via UPS, weekly returns via trucking companies and monthly returns for major company accounts. Maintained all records of all product returns, providing customers with replacement items or crediting the accounts in a timely manner.• Attended multiple company promotional shows providing face to face customer relations and providing knowledge of both the company and the products we are offering. Show less

  • Product Sales Support Coordinator

    Jun 2012 - Apr 2013

  • Customer Relations Associate

    Sept 2010 - Jun 2012
• 

  Pro Specialties Group

  Oct 2013 - Nov 2015

  Sales Assistant

  • Work with the Director of Sales and Marketing to provide solutions with customer questions, provide new custom ideas and provide pricing quotes to our customers. • Print out the daily quotes to provide accurate and precise pricing to each of our customers. • Provide superior customer service to each of our customers, answering any questions that may have on product details. • Providing marketing and promotional products ideas, artwork and pricing for our customers when requested or ideas we think would be a great fit for their program. • Send out quote requests for specific items both internationally and domestically. • Write up quotes providing all item details and information, work on spreadsheets for multiple items the client would be inquiring about. Show less

• 

  GAF

  Dec 2015 - now

  - Work directly with cross functional support departments including Marketing, Sample Administration, and our other Sales Teams (Targeted Accounts, AIS, and Technical). - Mentor and guide the Building Our Base, SW & SE Administrative, and Premier Roofing Dealer representatives to meet or exceed their sales plan, while ensuring the team exceeded their overall sales plans. - Track and report group statistics through our Marketing Leads program that was directed to the Building Our Base team, which resulted in a high engagement of those Contractors with GAF. Tracked our Premier Roofing Dealer team progress based on dealer engagement. Weekly, Monthly, Quarterly and Yearly reporting sales metrics to my Director. - Navigated a better understanding of our CRM (Salesforce) to provide a better way of documenting my teams success. Creating multiple reports and dashboards for all teams to use and better track their work for each year. Assisted with all of our Inside Sales teams dashboards and reports to help ensure accurate information. Show less In addition to my responsibilities as an Inside Sales Representative. - Monthly and Yearly reporting to my Manager and Director on our marketing program usage, including new locations, removals, total locations, total sales, co-op accrual and spending.- Trained all new hires with their daily responsibilities, program knowledge, and providing sales shadowing for all prospecting activities, while assisting them through the sales cycle. - Worked on Strategic plans with my Manager on how we grow the program and what the expectancy of the following fiscal year. - Worked closely with our Director of National Accounts and became the point of contact for a new enhancement to our Marketing program and helped with the addition of our largest number of accounts signed into our program. Show less - Communicate with two-step account management, territory managers to assure goals are alighted and to help build relationships as it relates to our customers. Share customer feedback on marketing programs and their opinions to help enhance the customer experience. Support CRM with updating and staying current on all customer interactions and notes needed for each account.- Work by supporting each of our Territory Managers, Area VP Managers to identify potential new customers. Target those customers by calling blitzes, support through qualifying any leads and use of prospecting for building the pipeline. Help assist and grow our Premier Roofing Dealer Program during the year with the Territory Managers. Nurture, develop and qualify leads for our Territory Managers and schedule the appointment opportunities for them. Build relationships with each of our customer base and assist them with any issues and to work with them on their marketing programs (Co-Op Reimbursement).- Educate and promote to our current and prospective customers of different marketing programs that they can benefit and promotions that they can take advantage of. Encourage opportunities for them to develop and attend possible training while promoting GAF. Show less

  • Product Manager

    Feb 2022 - now

  • Supervisor, Inside Sales

    Aug 2019 - Feb 2022

  • Senior Inside Sales Representative

    Oct 2018 - Aug 2019

  • Inside Sales Representative

    Dec 2015 - Oct 2018