
Ozzie Alvarez
Retail Sales Consultant

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About me
Enterprise Account Manager @ UnifiedCommunications.com | Microsoft Teams solutions | Generative AI
Education

University of Houston-Downtown
2014 - 2015Bachelor of Arts (B.A.) Accounting
Experience

AT&T Mobility
Nov 2012 - Mar 2014Retail Sales ConsultantWorked in a face-to-face environment with customers to provide the best customer service possible. Stayed up-to-date with the latest technological advancements to advise customers and create solutions for them. Multi-tasked in a fast paced team environment to fully maximize productivity.

Hilcorp
Mar 2014 - Oct 2015Compensation Plan Accountant - InternAssisted in preparation of internal schedules and documentation to facilitate quarterly audit fillings. Created spreadsheets in Excel to record monthly deposits for the company’s compensation plan. Analyzed capital spending variances for multiple fields averaging up to $2,000,000.Critically reviewed and analyzed current cash flows from oil rigs and wells to ensure all reconciling to the general ledger was accurate.

CenterMark Commercial Real Estate
Oct 2015 - Jan 2017Associate• Liaised between buyers and sellers to negotiate property prices, settlement details, and closing terms.• Conducted property value appraisals and income potential assessments on properties upwards of $500k.• Drafted leasing agreements on industrial properties averaging $300k in value.• Informed clients on the results of market demographic studies, environmental research, and financial analysis to ensure that the prospective property was best suited for their needs.• Exhibited a professional backbone and strong business acumen in order to consistently drive sales. Show less

Lady Savant Foundation/SOULidify Your Business LLC
Jan 2016 - Jan 2018Frontend Developer• Collaborated with customers and colleagues in the design and development of intuitive e-commerce websites for women entrepreneurs; ensured alignment of final product to client specifications. • Collected and analyzed website data; identified opportunities to improve performance by 50%.• Facilitated design discussions about the overall feel of the company branding on their websites.• Demonstrated advanced proficiency with multiple web platforms such as WordPress, Squarespace, Shopify, WooCommerce, and Wix.com; devised and implemented features to enhance website usability.• Designed website mockups to ensure quality control and customer satisfaction before deployment.• Implemented web redesigns and improvements using Adobe Cloud tools. Show less

UnifiedCommunications.com
Jan 2018 - nowEnterprise Account Manager (Device Strategist)• Serve as subject matter expert regarding Microsoft Teams solutions for customers; offer specialized Microsoft hardware for video conferencing and hold discovery calls with new customers/prospects.• Showcase thorough knowledge and discuss the latest Microsoft Teams collaboration hardware and any new upcoming technology including Teams Desk phones, Headsets, Speakerphones, etc.• Provide oversight and management of 20-30 enterprise accounts.• Drive the completion of overseas projects directly with business partners to schedule install dates and ensure a successful deployment for the customer; execute testing of the latest collaboration hardware provided by manufacturers; provide feedback and recommendations to streamline deployment to executive leaders and business partners.• Engage with business partners to secure special pricing for enterprise customers; reduced hardware deployment costs by 20%.• Coordinate with engineering teams to develop custom conference room solutions for enterprise customers. Show less
Licenses & Certifications

Generative AI Fundamentals
GoogleMar 2024
Volunteer Experience
Food Server
Issued by Ronald McDonald House Houston on Oct 2009
Associated with Ozzie AlvarezFood Server
Issued by Turning Point Homeless Shelter on Jan 2009
Associated with Ozzie Alvarez
Languages
- spSpanish
- enEnglish
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