Patrick Mahuwallan

Experience

• 

  HP

  Jan 2001 - now

  * Provided customer technical support remotely to solve hardware and/or software issues .* Initiated onsite interventions (Spare parts and/or FSE dispatch) in case issue could not be solved remotely.* Documented complete case handling, actions and interventions with customers in ServiceNow (CRM application)* Proactively engaged with customers to support them on Press Maintenance routines* Managed predictive cases to avoid press failures to happen* Guided and advised customers on Supplies usage lifespan.* Contributed in the maintenance of the Knowledge Mgmt. System (KMS) to share knowledge with the rest of the organization* Assisted customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general. Show less

  • EMEA CPO Engineer (Certified Pre-owned program)

    Apr 2021 - now

  • Remote Support - Field Technical Support Consultant

    Apr 2016 - Apr 2021

  • Competency Center TIER 3/ Field Support Specialist (EMEA)

    Mar 2010 - Apr 2016

  • Techn. Consultant / Field Support Specialist (DC.EMEA)

    Mar 2005 - Mar 2010

  • Techn. Consultant / Field Support Engineer (Benelux)

    Mar 2004 - Mar 2005

  • Customer Solution Center-Technician/ Integrator (HP Indigo Refurbishing Center)

    Jan 2001 - Mar 2004