Talk to sales Try for Free
Danish Ghauri

Danish Ghauri

Customer Service Sales Assistant

Followers of Danish Ghauri5000 followers
location of Danish GhauriCopenhagen, Capital Region of Denmark, Denmark

Connect with Danish Ghauri to Send Message

Connect

Connect with Danish Ghauri to Send Message

Connect

  • Timeline

  • About me

    Head of Customer Service - Menzies Aviation Copenhagen✈️

  • Education

    • Copenhagen Business Academy

      -
      AP Graduate in Financial Management Økonomi

    • Frederiksberg Tekniske Gymnasium

      -
      Højere Teknisk Eksamen - College Kemi og Biomolekylær Teknik

  • Experience

    • WHSmith

      Feb 2007 - Apr 2010
      Customer Service Sales Assistant

    • Rolling Luggage

      Mar 2010 - Feb 2013
      Sales Advisor

       Customer service and sales of high quality luggage and accessories including the Samsonite and Tumi brands. Demonstrations of Rolling Luggage products in a professional manner to ensure a friendly shopping experience, as well as being being fully aware of Rolling Luggage’s after sales service, Supplier’s warranties etc. Sales and stock administration Replenishment and display of merchandise Optimal store presentation in accordance with Company guide lines. Checking and putting away stock deliveries, as well as stockroom tasks. Vis mindre

    • COWI

      Jan 2012 - Jul 2021
      Assistant Analyst

      Collecting Data and Countings of passengers travelling with danish public transport (train,metro, bus)covid/ info host at key bus stops in cph metropolitan area

    • Frederiksberg Kommune

      Dec 2012 - Apr 2018
      Formand for Integrationsrådet/Chairman Of the Integration Council

      Administrere rådet på 9 folkevalgte medlemmer og koordinere månedlige møder.Rådgive kommunalbestyrelsen, planlægge og udføre arrangementer med henblik på oplysning til målgrupper primært med anden etnisk baggrund. Samarbejde med kommunens embedsmænd, borgmesteren og direktionen omkring udarbejdelse og optimering af integrationspolitikken. Varetage udtalelser som formand på vegne af rådet i medier, administrere samt planlægge møder og ansvarlig for økonomien.Fik midler til og gennemført alle integrationsrådets forslag til budget forhandlingerne 2017 som blev vedtaget af kommunal bestyrelsen ved de årlige budget forhandlinger Vis mindre

    • Translation Team

      Mar 2013 - Mar 2014
      Freelance Tolk

      Urdu tolkning, fysisk, video, skriftligt. Offentlige Institutioner, samt for private virksomheder.

    • Kebabish Aps

      Jun 2013 - Feb 2014
      Service assistent + PR

      Afløser/Reserve

    • Home Bjerregaard og Co

      Jul 2013 - Sept 2013
      Praktikant

      Oprette sager, hente dokumenter, anbefale kunder, rådgive kunder omkring boliger, finansering etc. fremvisninger af boliger etc

    • Aviator Airport Alliance AB

      Mar 2014 - Nov 2014
      Passenger Assistant

      at Aviator Airport Alliance, I quickly achieved a good reputation.I received extremely good & positive feedback of my work which also can be read about in the article in the Internal Newspaper attached, and further positive comments in my personal aviator file. The work incluced:Check in and boarding of passengers and handling Unaccompanied Minors etc. (Transfer Center)Experienced in following airline handling softwares:Amadeus ALTEA, Turkish Troya quick checkin,Handling of following airlines at AviatorAlitaliaAir BerlinAir EuropaAegeanAir LingusAir CairoAir GreenlandAustrian AirlinesBH AirlinesBrussels AirlinesCroatia AirlinesCzech AirlinesFinnairFlyNikiGreenland ExpressIberiaIraqi AirwaysJettimeKLMLuxairMEA Middle East AirlinesNorwegianNouvelairOnur AirPegasus AirlinesRoyal Air MarocSwissTurkish AirlinesVueling AirlinesWOW air Vis mindre

    • Menzies Aviation

      Apr 2015 - now

      Ensuring consistent Service delivery of high performance adhering to the Service Level Agreementsestablishing, maintaining and developing effective relationships with the appropriate customers,, Airport Company representatives, and other relevant bodies.Creating, optimizing, updating local Operational procedures. (LOP) and Securing implementation of Bulletins, updates and new Airline procedures in to the operationsProjects Successfully completedSuccessfully ensured readiness and launching of Air Arabia Maroc operations in CPH (2017) Leading Finnair GHA change to Menzies in January 2019, with a very positive feedback from AY and MA Senior Management. Project Manager for Qatar Airways GHA Change to MA January 2020Q2 2017: implementation of new handling procedures, due to increasing hbg amounts resulting in +50% less HBG delays on BA2017/2018Implementation of BISS (BDG information Sequence System) for MA handled Airlines in cooperation with CPH who developed the systemSenior Lead agent:Air Arabia MarocBritish Airways - FMU BGH AirFinnairIberia NorwegianVueling Airlines Jettime Czech Airlines SmartwingsQatar Airways - flight responsibleHandling Up and DowngradingSecuring safe and smooth boarding procedureEnsure OTPHandling disruptionsHandling UMsLead Check-InUpgrading passengers. Checking in passengers and their luggageSecuring all safety rules, and procedures are followed correctly in the check-in procedure.Controlling Passengers have correct documents for their destinations. Help Desk Function for following DCS Altea CMBritish Airways - FLY Vueling - GonowInk Iberia - Resibercertified JetBridge and mobile stairs operator (FMT)UK Docu team:cert. Handling UK/Non schengenProfiling BookingsTrained by UK Border Force to handle counterfeit docs and imposters. Vis mindre

      • Customer Service Manager

        Aug 2022 - now

      • Customer Service Manager interim

        Jul 2022 - Jul 2022

      • Airport Operations Manager

        Jan 2021 - Jul 2022

      • Deputy Duty Agent

        Jul 2021 - Sept 2021

      • Lead Agent & Ambassador oneworld

        Aug 2017 - Sept 2021

      • Lead Agent

        Apr 2015 - Aug 2018

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Danish Ghauri
      GO MAD Award Menzies Aviation Menzies Aviation Mar 2017 Awarded with a GO MAD prize which is an internally award in Menzies Aviation for staff who goes above and beyond. British Airways Manager Munib Haq noted my excellence skills in following procedures strictly and briefing other colleagues about those, furthermore developing and creating local operationel procedures for the boarding and checkin which is still used today as best practice when doing BA flights !.This was also the start point of my furhter carrier devolpment becoming… Show more Awarded with a GO MAD prize which is an internally award in Menzies Aviation for staff who goes above and beyond. British Airways Manager Munib Haq noted my excellence skills in following procedures strictly and briefing other colleagues about those, furthermore developing and creating local operationel procedures for the boarding and checkin which is still used today as best practice when doing BA flights !.This was also the start point of my furhter carrier devolpment becoming the Service Delivery Manager for British Airways shortly after this award. Show less
    • Awarded to Danish Ghauri
      Honored at Aviator after 2 months employment Aviator Airport Alliance Jun 2014 Honoured in the internal newsletter already after two months employment for brining excellence in my job function.