Hesham Abid

Experience

• 

  Aptech Worldwide

  Jun 2012 - Jan 2013

  Faculty Member

  I taught MCITP to class sizes averaging 35 students.

• 

  Falcon-i

  May 2013 - Dec 2014

  - Managing a team of 4-persons to provide 24/7 IT Support.- Managing the internal & hosted network infrastructure including servers, router, switches, firewall and call center.- Responsible for the Data Center management.- Senior Manager of Avaya Server. - Implemented ISA 2006 & File Server.- Managing Avaya & Asterisk Call Center- Responsible for Data Center management- Managing Active directory and application of Group Policies on Servers and Users.- Maintaining Backup and Restoration of various data and software- Troubleshooting and fix windows Desktop Operating Systems problems.- Installation, configuration and troubleshooting of Microsoft Outlook

  • Network Supervisor

    Apr 2014 - Dec 2014

  • Network Support Engineer

    May 2013 - Mar 2014
• 

  Self employed

  Jan 2015 - Jul 2016

  Project Engineer

  Industrial Automation projects in reputed companies, like GSK, Asian Continental, Shan Foods, and Meiji.

• 

  Al Rahim Textile Industries Ltd

  Aug 2016 - Apr 2017

  System Support Administrator

  Providing IT support to more than 50 Al Rahim’s employees.Installation of Windows and other software.Installation, Configuration and Troubleshooting of Microsoft Outlook.Installation and Troubleshooting of Network/Local Printers.Troubleshooting and maintenance of system hardware.

• 

  Falcon-i

  Aug 2018 - Jan 2021

  Senior System Engineer

  Administration of private cloud servers deployed on HP Hyperconverged Servers in Cybernet-Rapid Compute. Administering of VMWare ESXi 5.50, resource monitoring, servers installation, datastore management.Administering, troubleshooting, and configuration of Avaya products; CDR, CMS, ACR, Site Administration, hard/softphones, and managing 80+ Inbound & Outbound users.Managing in-house data center having Servers(DL380 Gen 9. Gen 8, Gen 7, DL360). 10 HP Switches, Router, Physical Firewall, Cisco Wifi Routers, etcInstallation, Configuration, and cloning of VDI ThinClient machines, a fail-over cluster of VMWare Horizon servers at Cybernet-Rapid Compute.Administering of Microsoft Office 365 interface, technical task, user and group management, licensing management. protection from malware/spam and security groups etc.Administering Active Directory Server 2008, user account management, group policies, DNS Server, VPN, WDS, Radius, etc.Windows Server 2012, 2008R2, and Windows 7 and 10 deployment.Administration of in-house applications like CRM & TAVL.Installation, configuration, and administering of fail-over proxy server - Microsoft Forefront Threat Management Gateway.Providing server maintenance and installation, desktop deployment and maintenance, and end-user support to all over Pakistan.Kaspersky Endpoint Administration . Show less

• 

  Sherdil Cloud

  Feb 2021 - now

  Cloud Engineer
• 

  Al Shaheer Foods

  Feb 2021 - Dec 2021

  Assistant Manager - IT

  Managing Cisco Routers (2800 and 1800 series), switches (3700 series), Server Farm Switch 3560, Cisco ASA, and other network equipment.Backup & restoration of servers and databases using Symantec Backup Exec 2012.Design and administration of Fortinet Firewall - Fortigate 201FInstallation and administration of VM machines in VMWare ESXi.Administration of IT infrastructure having HP and Dell servers.Administration Microsoft Mailer Daemon for Email serverAdministration of different websites Meatone – Khaasmeat – AL-Shaheer Corporate - Qurbani PortalAsterisk Calling Servers for Karachi, Islamabad, and LahoreNetwork Monitoring using Whatsup Gold. Show less

• 

  Emplifi

  May 2022 - now

  DevOps Engineer